Advisory Solution Consultant - Retail and Hospitality Job at ServiceNow, Charlotte, NC

UGladnNwYUd0MXhQaDFUM2hBM3ppdG9mTGc9PQ==
  • ServiceNow
  • Charlotte, NC

Job Description



It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description



As a Solution Consultant within our Core Enterprise Solution Consulting team, you will have the opportunity to join our industry’s best and brightest talent. This is a tight-knit team of innovative leaders who are hungry, humble and see our customer’s biggest challenges as their greatest opportunities.

In this role, you will have a major impact on our goal of becoming the defining enterprise software company of the 21st century by driving the hyper-growth of your Retail and Hospitality business.

As a Core Solution Consultant, you will be responsible for driving revenue across all our Solutions with our most strategic accounts by leading and partnering across a broad deal team that includes Sales, Solution Specialists, Business Value Consultants, Product Management, Customer Success and our Executive Team.

What you get to do in this role:

You will quarterback the executive solution and deal strategy across a broad deal team with our largest customers. You will be accountable for developing, positioning and presenting industry-specific solutions and articulating how customers will realize the value of those solutions during sales cycles to achieve their goals, as well as our sales goals, within your business.

Some of the Key Mindsets and Behaviors to be successful in this role include:

  • Operating as the general manager of your business
  • Embodying servant leadership
  • Cultivating a growth-mindset
  • Staying business-outcome focused
  • Obsessing over customer success
  • Leading with empathy
  • Operating with urgent curiosity
  • Winning as a team

Some of the Key Activities to be successful in this role include:

  • Driving the revenue growth of your business as an industry, functional and technical expert 
  • Leading solution strategy and deal strategy at an account level across a broad deal team 
  • Developing and maintaining executive (C-Level) and line of business (Director level) customer relationships
  • Leading discovery to clearly define customer challenges
  • Delivering best-in-class solution demonstrations and presentations to align the value of our solution with customer needs
  • Articulating how customers will adopt our solution to realize the value of their investment
  • Continuously learning about product innovations
  • Acting as an industry thought leader
  • Providing feedback to product development on how we can innovate our products to drive greater value to customers

Supporting marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications



Qualifications

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
  • 7+ years of solution consulting or sales engineering experience
  • Proficiency in leading SaaS solutioning and sales in enterprise accounts
  • Experience working in a team-based, hyper-growth environment
  • Sales acumen, to drive best-practice sales execution with you sales counterpart
  • Proficient in building strong trust relationships with decision-makers and senior VP-level budget owners
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Experience with the ServiceNow platform a plus
  • Experience in the Retail and Hospitality industry a plus
  • Solution Consulting certifications in Demo2Win, Inspire2Win, Toastmasters a plus
  • Experience advising on delivery and value realization post-sale a plus
  • Travel, as necessary

Additional Information



Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

Job Tags

Full time, Immediate start, Remote job, Flexible hours,

Similar Jobs

University of Minnesota Twin Cities

MCTFR COMN Research Assistant | University of Minnesota Twin Cities Job at University of Minnesota Twin Cities

 ...: The Minnesota Center for Twin and Family Research (MCTFR) seeks to hire a Research Assistant (8351SM: Research Professional 1 - Social Sciences Multidiscipline...  ...at Elliott Hall, and flexible scheduling, including remote work on some evenings and weekends. The... 

Get It - Hospitality

Travel Advisor - Remote | WFH Job at Get It - Hospitality

 ...as a Remote Travel Advisor, where you can turn your love for travel into a rewarding career while enjoying the flexibility of working from home! In this role, you will be an essential part of the vibrant tourism industry, providing expert advice and tailored solutions... 

Southeast Missouri State University

Assistant Professor - Allied Health, Kinesiology, and Sport Sciences - Exercise Science Job at Southeast Missouri State University

 ...Assistant Professor - Allied Health, Kinesiology, and Sport Sciences - Exercise Science Southeast Missouri State University Salary: Depends on Qualifications Job Type: Full-Time Job Number: 202400370 Location: Cape Girardeau, MO Department: Allied... 

Sea Mar Community Health Centers

Nutritionist - RD Job at Sea Mar Community Health Centers

 ...educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization Nutritionist - RD - Posting #27463 Hourly Rate: $33.40 Annual Salary: $69,472.00 Position Summary: Full-time Registered Dietitian... 

GigaBrain

Senior Amazon PPC Strategist Job at GigaBrain

 ...GigaBrain, a trailblazing Amazon agency, is on the hunt for an exceptional Senior Amazon PPC...  ...own money on the line. Team player: Work well with others and helping team members...  ...Competitive salary package. Work from home flexibility. Unlimited free access to GigaBrain...