Job Description

As the AI/ML Solutions Engineer, you will hold the following responsibilities.

• Translate user stories into objective evaluation criteria (accuracy, accessibility, cost, data residency).
• Run POCs and bake-offs; perform risk assessments; document findings for procurement.
• Design secure, scalable reference architectures that connect vendor APIs, LMS, SIS, IdP, and data lakes.
• Specify SSO, SCIM/LTI, and webhook patterns to ensure end-to-end traceability.
• Stand up tenants or SaaS instances; configure roles, data-retention, and content filters.
• Establish SLIs/SLOs, logging, and alerting; negotiate and track vendor SLAs.
• Partner with Information Security to complete DPIAs, negotiate DPAs, and pass annual audits.
• Maintain model-risk documentation, change logs, and end-user disclosures.
• Own tier-2 escalation, root-cause analysis, and vendor ticketing.
• Track roadmap changes from vendors; plan version upgrades and feature roll-outs.
• Stay current with AI market trends, recommending pragmatic upgrades or vendor switch-outs.
• Deliver demos, training sessions, and bilingual knowledge-transfer materials for IT and functional teams.
• Act as a liaison between IT, vendors, and institutional stakeholders for AI/ML initiatives.

Qualifications:

• Fully bilingual (English and Spanish), oral and written.
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent combination of education, certifications, and experience).
• 5 + years integrating SaaS/PaaS solutions; 2 + years deploying AI/ML or LLM platforms (e.g., OpenAI Enterprise, AWS Bedrock, Anthropic).
• Proven success delivering API-first integrations in higher-ed or other regulated sectors (FERPA, HIPAA, GDPR).
• Hands-on proficiency with Python and/or TypeScript for connector scripts and automation.
• Deep understanding of SAML/OIDC, SCIM, LTI 1.3, webhooks, and REST/GraphQL best practices.
• Strong troubleshooting, root-cause analysis, and documentation skills.

Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment. We engage with the C-Suite and Technology Team to help them better understand their IT infrastructure and process in order to align the technology strategy and organization to reach the firm’s strategic business goals.Some of our practices include:• Program/Project Management and "PMO as a Service"​• IT Assessments• Business Continuity/Disaster Recovery• Optimized Infrastructure• Concierge Managed Services• Data Center Strategy, Transformation, and Migration• Cloud Management Programs• Security Assessments and Remediation• Staffing, technical & tacticalWorking with the client’s staff, vendors, and consultants, we deliver supportive and collaborative engagements where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based business outcomes.

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