Application Support Analyst Job at Algobrain, Nashville, TN

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  • Algobrain
  • Nashville, TN

Job Description

Responsibilities
  • Are you excited about playing a key role in keeping the organization competitive in the Big Data Space? Do you have a good working knowledge of Financial Reporting Data technologies & Cloud Services like Microsoft Azure?
  • Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And have a desire to innovate using state-of-the-art automation and monitoring tools?
  • We're looking for an IT support analyst to:
  • support data applications that will eventually migrate to the Azure Cloud Platform
  • ensure workflows, processes, tooling and applications meet the highest production quality standards
  • contribute ITIL production expertise to the onboarding of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements
  • assist in planning BCP, patching and other infrastructure related projects
  • contribute to automating manual processes
  • get involved in problem management to identify root causes and ensure issues don't reoccur
  • maintain a knowledge database
Must have
  • 2-3 years hands-on experience with UNIX, SQL and MS Office products
  • experience with monitoring solutions, preferably Big Panda, AppDynamics and /or Splunk
  • experience with cloud solutions, Azure Cloud knowledge is highly desirable
  • proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys
  • ability to solve complex issues, good at problem statement analysis and solution design thinking
  • track record of building good relationships with IT stakeholders and business partners
  • a solid working knowledge of ITIL
  • good communication and excellent command of both written and spoken English
Nice to have
  • a Bachelor's degree in Computer Science or related field
  • experience with Business Intelligence Software (like MicroStrategy, PowerBI. etc.) is a plus
  • use of or knowledge of automation tools like Automation Anywhere or IP center a plus

Job Tags

Contract work,

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