Job Description

• Are you excited about playing a key role in keeping the organization competitive in the Big Data Space? Do you have a good working knowledge of Financial Reporting Data technologies & Cloud Services like Microsoft Azure?
• Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And have a desire to innovate using state-of-the-art automation and monitoring tools?
• We're looking for an IT support analyst to:
• support data applications that will eventually migrate to the Azure Cloud Platform
• ensure workflows, processes, tooling and applications meet the highest production quality standards
• contribute ITIL production expertise to the onboarding of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• assist in planning BCP, patching and other infrastructure related projects
• contribute to automating manual processes
• get involved in problem management to identify root causes and ensure issues don't reoccur
• maintain a knowledge database

• 2-3 years hands-on experience with UNIX, SQL and MS Office products
• experience with monitoring solutions, preferably Big Panda, AppDynamics and /or Splunk
• experience with cloud solutions, Azure Cloud knowledge is highly desirable
• proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of building good relationships with IT stakeholders and business partners
• a solid working knowledge of ITIL
• good communication and excellent command of both written and spoken English

• a Bachelor's degree in Computer Science or related field
• experience with Business Intelligence Software (like MicroStrategy, PowerBI. etc.) is a plus
• use of or knowledge of automation tools like Automation Anywhere or IP center a plus

Job Tags

Similar Jobs