Assistant Retail Manager - Northeastern University Store Job at Follett, Boston, MA

T2lOa3VwdU10RjFJZ2xMOGhRMzJoZDBk
  • Follett
  • Boston, MA

Job Description

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its 
many campus locations.
Follett serves over half of the students in the United States and works with 80,000 schools as a leading 
provider of education technology, services, and print and digital content. We're higher education's 
largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local 
campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more 
than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and 
education.

 
Pay Rate - $18.00 - $22.00 per hour 

Job Description

Position Overview

As an  Assistant Store Manager , you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

  • Supervises the work activities of sales team members FT/PT and Temporary, including:
    • Schedules team members' work hours
    • Trains new team members FT/PT and seasonal team members hired for peak seasons
    • Ensures Sales Team members follow company and store policies, procedures, and standards
    • Ensures the proper merchandising standards, promotion standards, creating displays, etc.
  • Performs onboarding procedures for new hires.
  • Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
  • Receive, verify, and unload orders as necessary.
  • Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
  • Stock shelves and take inventory per Store schedule.
  • May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
  • Executes merchandising standards, promotion standards, creating displays, etc.
  • May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
  • Keyholder with opening and closing responsibilities.
  • Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
  • This applies to shrink prevention practices and activities, such as visible customer service.
  • Performs other duties as assigned.
 
Follett Higher Education is a drug-free workplace environment.
Requirements
  • An Associate's Degree or equivalent is preferred.
  • 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
  • General Computer Skills

Full time benefits:  

  • Medical, Dental, & Vison 
  • Voluntary Insurance plans 
  • 401k + 100% company match (up to 4%) 
  • 80 hours vacation + sick days 
  • 10 paid company holidays 
  • Quarterly Bonus Plan  

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 


 

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Seasonal work, Local area, Remote job,

Similar Jobs

GovServicesHub

Salesforce Administrator Job at GovServicesHub

 ...Job Location: Hartford, CT (Onsite) Note: Candidates must hold a valid Salesforce Platform Administrator certification. Each candidate must be authentic and verified . All fraudulent submissions will be reported . Job Description: The... 

LaSalle Network

Entry-Level Recruiter Job at LaSalle Network

 ...team! LaSalle Network has aggressive growth plans for 2024 and beyond, and we want you to grow with us. Come join us as an Entry-Level Recruiter ! Whats in it for you? With a training program recognized as one of the best in the nation, our team will take the time... 

Comprehensive Community Action Program

WIC Nutritionist Job at Comprehensive Community Action Program

 ...links between nutrition and health, all in keeping with the individual's personal, cultural, and socioeconomic preferences. The nutritionist performs nutrition assessments of all WIC participants. Requirements REQUIRED QUALIFICATIONS: Minimum of BS Degree in Nutrition... 

JLG Ind.

Industrial Painter Job at JLG Ind.

 ...Painter 2nd/3rd shift Core Hours Mon Thurs 11pm-7am; plus mandatory OT as needed Mon Thurs 3pm-11pm; plus mandatory OT...  ...in automotive or heavy vehicle/equipment in a manufacturing, industrial, or automotive body shop.Strong mathematical skills.Basic mechanical... 

Croo

Growth Marketing Intern Job at Croo

 ...Company Description: Croo is a content creation and collaboration platform for video game streamers. When streamers use Croo together, it captures their webcam and gameplay feeds and turns them into short form clips, saving them the time and money normally spent on editing...