BDC Customer Service Representative Job at Santa Margarita Ford, Rancho Santa Margarita, CA

T1NocHNKU0d0bDlOaGxiMmhRRHlodEFkTEE9PQ==
  • Santa Margarita Ford
  • Rancho Santa Margarita, CA

Job Description

Santa Margarita Ford is currently seeking a full-time BDC Service Appointment Coordinator who is comfortable assisting guests over the phone or online to coordinate their vehicle service needs. This is an entry level position for anyone looking to start a career in the automotive business. Here at Santa Margarita Ford, we pride ourselves on being honest, hardworking, and positive and would like that reflected in our team. While prior customer service experience is a plus, we’re really looking for people who want to learn. We strive on keeping a fun and engaging work environment!  

While our organization continues to grow, we are at the heart of all that we do, a family organization. Our “mom and pop” approach gives us several advantages and really sets us apart from today’s corporate climate. Our organization is known for honest and fair dealings, quality service, and long-term community-based relationships with employees, customers, and vendors.  

 

JOB DUTIES:  

  • Making outbound phone calls  
  • Receiving inbound phone calls  
  • Setting service appointments  
  • Service reminders  
  • Survey follow-up  
  • Service shuttle coordination  
  • Ask customers qualifying questions to uncover needs and directs calls appropriately  
  • Establish relationships with the customers and follow through on commitments made  
  • Ensure Service Advisors receive messages promptly  
  • Participate in team and process development- keeping positive relationships with the service team and dealership departments to reduce conflict and maximize dealer profitability  

 

JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 

  • 18 years of age or older.
  • General familiarity with a variety of automobiles.
  • Valid driver's license and clean driving record.
  • Excellent communication and customer service skills.
  • Pre-employment background check and drug test.
  • Must be willing to work as part of a team.
  • Must have basic computer and phone skills.

 

JOB BENEFITS:

  • Growth opportunities
  • Fast paced work environment
  • Medical & dental insurance
  • Paid time off
  • 401(k)
  • Vehicle purchase plan

PAY: $20.00/hr - $22.00/hr  

Equal Opportunity Employer

Job Tags

Full time,

Similar Jobs

Alaska Dialysis

Administrative Assistant Job at Alaska Dialysis

 ...Competitive medical, dental, and vision plans, generous paid-time off and a 401k Retirement Plan with a company match Liberty Administrative...  ...in need of assistance or special accommodations for any part of the application process because of a medical condition or disability... 

Hasbro

IT Manager Job at Hasbro

 ...creative, and highly committed individualsand we believe the best is yet to come. We are currently seeking a strategic and hands-on IT Manager to lead the information technology function in Mexico . This role is responsible for overseeing all IT operations (Warehouse and... 

Benchmark Human Services-IN

Billing Specialist Job at Benchmark Human Services-IN

 ...health. We work with people of all ages at home at work and in the community through...  ...response day services and more. The Billing Specialist will be responsible for the accurate...  .... Minimum 2 years of experience in medical billing with demonstrated knowledge of... 

Bragg Companies

Dispatcher Job at Bragg Companies

 ...business conduct. As we continue to pursue new goals, it's an exciting time to join the Bragg team. We are currently hiring a Dispatcher in our Richmond, CA branch. Key Responsibilities Scheduling & Coordination: Assist in building daily schedules and... 

J&J Family of Companies

Director, Real World Value and Evidence - IRA and Early Pipeline Products Job at J&J Family of Companies

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise...