Bell Person - Hilton Garden Inn West Job at Hilton Garden Inn Times Square South, New York, NY

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  • Hilton Garden Inn Times Square South
  • New York, NY

Job Description

Bell Person

SUMMARY:

Bell Person provides a luxury guest service by greeting and escorting guest to their rooms. Open Doors and assist guest/visitors entering and leaving property. Inform guest of property amenities, services and hours of operation and local areas of interest and activities. Identify and explain room features to guest.

RESPONSIBILITIES:

  • Maintain lobby, front door, bell stand, and luggage room cleanliness and order. Markets the entire hotel when rooming a guest.
  • Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation. 
  • Reads log book daily.
  • Keeps up-to-date on in-house groups and functions. Follows all rooming procedures.
  • Issues proper luggage tags, stores bags properly, cross-reference when issuing.
  • Ensures deliveries/luggage are brought to correct rooms. “Posts up” - demonstrating a readiness to help.
  • Facilitates prompt handling of guest luggage and needs during peak periods. 
  • Completes own share of last man duties, showing rooms, delivering messages, etc. 
  • Assists in the maintenance upkeep of the bell closet and carts.
  • Works systematically so as not to lose luggage.
  • Operates bell carts with care, so as not to damage property or cause injury.
  • Deliver guest valet laundry in a prompt manner.
  • Able to accurately give directions and information regarding the immediate and metro areas.
  • Demonstrates thorough knowledge of all emergency procedures.
  • Ensures that all checklists and responsibilities are completed by the end of shift.
  • Each associate will be required to follow the rules as found in the M&R Employee Handbook
  • Perform other duties as assigned by Management, of which employee is capable of performing.

Job Tags

Local area, Immediate start, Shift work,

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