Bilingual Customer Service Rep Job at Five Star Call Centers, West Virginia

T0NSb3RKT05zVmxPaFYzMmdndnpnZEVhS2c9PQ==
  • Five Star Call Centers
  • West Virginia

Job Description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This is  work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

  • Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required
  • Previous 1 year customer service or customer support experience required
  • Previous 1 year call center or office background experience required
  • Bilingual/Fluent in English and Spanish
  • Technical savvy able to toggle between multiple browsers & systems using dual monitors
  • Previous remote work from home experience preferred
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and enthusiastic verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities

  • Manage large amounts of inbound calls in a timely manner
  • Follow a highly scripted workflow to complete accurate verification and assist callers with all requests
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Equipment Provided - Equipment will be shipped to you.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)  Childcare for anyone 4 years of age and younger is required.

Pay & Benefits

  • Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds) 
  • Work hours - Shifts between 11:30am-10:00 pm (EST) ; Work Days - Mon-Fri 
  • Paid Training - typically 1 week from 9:00am-6:00pm (EST)
  • Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

Job Tags

Full time, Work at office, Remote work, Work from home, Shift work,

Similar Jobs

The Boutique Coo

Search Engine Optimization (SEO) Specialist Job at The Boutique Coo

 ...SEMrush, Ahrefs, Google Keyword Planner, etc.) and Google Analytics/Search Console ~ Deep understanding of on-page, off-page, and...  ...instincts - you know how to optimize for both users and search engines ~ Ability to interpret data and translate it into clear strategies... 

MML Alliance

Company Driver CDL Class A - OTR DRIVER (CPM POSITION) Job at MML Alliance

 ...professional and supportive team where you're respected, well-compensated, and given the tools you need to succeed. What We Offer: ~$0.60 CPM starting pay paid weekly via direct deposit ~ Performance bonus: Additional $0.05 CPM for all miles if you drive over 12,500... 

RoadSync

Quality Assurance Engineer Job at RoadSync

 ...About us and why were hiring... We are seeking a detail-oriented and experienced Quality Assurance (QA) Engineer to join our team. In this role, you will be responsible for ensuring the quality and reliability of our web and mobile applications. You will work... 

Jibble Group

Hungarian Translator and Writer Job at Jibble Group

 ...scale-up in the Workforce Management space that has fully embraced remote work since 2017. Headquartered in London, UK, we have close to...  ...of paying customers. About The Job We're looking to translate (and occasionally write) from English to Hungarian content related... 

PwC

SALT Manager - Partnership Tax Save for Later Remove job Job at PwC

 ...knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the...  ...how we work: PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship...