Bioproduction Technical Support Specialist Job at Thermo Fisher Scientific, Franklin, MA

T2lkdXNKR0x1bEZLaDFYN2hRLzJoZEFaTHc9PQ==
  • Thermo Fisher Scientific
  • Franklin, MA

Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work

We are seeking a skilled Technical Support Specialist II to join our team. You will support our Single Use Division (SUD) Bioproduction Equipment and Consumables globally. Your role includes providing technical assistance, collaborating on product development, and ensuring outstanding service to customers and regional support teams.

A Day in the Life

  • Technical Assistance & Troubleshooting: Provide Tier II support, diagnosing and resolving complex issues through multiple channels (phone, email, chat).

  • Serviceability Requirements: Collaborate with product development teams to ensure serviceability requirements are incorporated into new designs.

  • Service Documentation & Deliverables: Develop and maintain technical support materials, including spare parts setup, service documentation, training content, and systems configuration.

  • Product Launch Support- Support global product rollouts by assessing and preparing for regional readiness prior to product launches.

  • Escalation Management: Act as the top-level support for issues that cannot be resolved by first-line support, coordinating with internal teams to find solutions.

  • Data Analysis & Service Improvements: Keep track of important metrics and analyze data to identify areas for improvement.

  • Enhancing Knowledge Base Systems: Help enhance knowledge base systems to ensure technical support has access to accurate and up-to-date information. Facilitate technical knowledge transfers and training sessions to empower regional support teams and maintain consistent service quality.

Keys to Success

Education

  • Bachelor’s Degree in Biomedical, Mechanical, Software, or Electrical Engineering

  • Equivalent experience may be accepted in place of a degree.

Experience

  • 3+ years of experience, OR equivalent relevant experience in a technical support role.

  • Experience with bioproduction or similar complex equipment, with a proven track record of diagnosing and resolving technical issues.

Knowledge, Skills and Abilities

  • Proficiency in Microsoft Office Suite

  • Strong communication skills

  • Ability to build and maintain comprehensive technical documentation.

  • Understanding of knowledge base systems enhanced by AI technology, encompassing content creation, maintenance, and optimization.

  • Familiarity with crafting and delivering service training classes.

  • Prior experience working in product development projects or core team representation is a plus.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Job Tags

Similar Jobs

Actalent

Cleaning technician Job at Actalent

 ...We are looking for someone with at least 6 months - 1+ years of experience working in a sterilization, sanitation, or similar cleaning environment that requires the use of PPE and/or following heavy regulations (examples may include sanitation in manufacturing or GMP... 

Yellowstone Local

TIG Welder, Fabricator, and Fitter Job at Yellowstone Local

 ...Yellowstone Local is proud to represent Goff Welding LLC, an industry leader in precision welding and fabrication. Are you a skilled TIG Welder, Fabricator, and Fitter ready to join a team that values craftsmanship, integrity, and high standards? At Goff Welding... 

Williams Adley

Audit Manager (Government/FSA) - Remote Job at Williams Adley

Company Overview: For more than 40 years, Williams Adley has provided expert accounting, auditing, and consulting services to government agencies. Our dedication to operating with the highest levels of honesty, integrity, and transparency means we frequently go beyond...

University of Pennsylvania

Senior Research Investigator (Pathology and Laboratory Medicine) Job at University of Pennsylvania

 ...Senior Research Investigator (Pathology and Laboratory Medicine) University Overview The University of Pennsylvania, the largest...  ...any other legally protected class. Special Requirements Background check required after a conditional job offer is made. Consideration... 

Bear Keepers LLC

Truck Driver - Owner Operator Job at Bear Keepers LLC

 ...Bear Keepers LLC is excited to announce an opportunity for an experienced and self-motivated Truck Driver - Owner Operator to join our esteemed logistics team. In this role, you will be responsible for operating your own truck to transport various freight across regional...