Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).
Position Summary
The School of Medicine and Public Health's (SMPH) Office of Informatics and Information Technology (IIT) is looking for an experienced ITSM Engineer/Business Analyst with expertise in Atlassian Cloud products (Jira Service Management, Jira Software, Confluence) to join our growing IT team]
The ideal candidate will have 4-7 years of experience working in IT Service Management (ITSM) environments, managing and optimizing ITSM tools, and implementing solutions to enhance service delivery. This role offers the opportunity to work with cutting-edge technology while collaborating with cross-functional teams to improve business processes and service management practices.
Key Responsibilities
Jira Service Management Administration:
Process Optimization:
User Support & Training:
System Integration and Automation:
Reporting and Analytics:
Collaboration and Communication:
Top Required Skills & Years of Experience:
4-7 years of experience in the below
Nice to Have Skills:
Experience:
Technical Expertise:
Tools & Technologies:
Problem Solving: Strong troubleshooting and problem-solving skills, especially in high-pressure environments.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Collaboration: Strong teamwork skills, with the ability to work across departments and with various teams to drive results.
Preferred Qualifications
Required Skills : Agile Methodology,Business Analysis,JIRA
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
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