Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
...Job Description: We are seeking a reliable, motivated HVAC Maintenance Technician to join our team! As a critical team member, you will maintain, inspect, and repair air conditioning systems for residential clients. This role requires technical expertise, excellent...
...entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock... ...based in New York City. This position is represented by the Writers Guild of America East. Responsibilities: Lead MSNBCs...
...partner to some of the world's largest companies. The Opportunity Our client is seeking a visionary and results-driven Chief Financial Officer to lead all financial functions and spearhead the next phase of company growth. This pivotal role is focused on managing...
...Nurse Practitioner - Emergency or Urgent Care Are you a highly skilled and compassionate Nurse Practitioner seeking a pivotal role in Emergency, Urgent Care, or Occupational Medicine? We are looking for an experienced professional to join our team and provide exceptional...
...Pediatric Physical Therapist Assistant (PTA) Home Health | Colorado Locations: Pueblo Greater Colorado... ...(PTAs) across Colorado to provide therapy in home-based and community settings.... ...leave and holiday incentive pay Travel and mileage reimbursement Your Impact...