Job Description

Job Description

Job Summary:

We are seeking an outgoing and detail-oriented Survey Interviewer to gather guest feedback and insights across various areas of our casino operations. This role is essential to enhancing the guest experience, informing marketing strategies, and supporting operational improvements. The ideal candidate will be comfortable engaging with diverse guests on the casino floor, accurately recording responses, and maintaining discretion.

Key Responsibilities:

• Approach and engage casino guests to participate in surveys about their experience, preferences, and satisfaction

• Conduct surveys in-person using tablets or mobile devices, or via phone/email follow-ups

• Follow standardized scripts and survey protocols to ensure consistency and data integrity

• Accurately record responses and input data into casino systems or survey platforms

• Maintain confidentiality and professionalism in all guest interactions

• Collaborate with marketing, guest services, and analytics teams to share findings

• Meet daily quotas

Compensation:

$30/h.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Qualifications:

• Excellent interpersonal and verbal communication skills

• Strong attention to detail and data accuracy

• Comfortable working in a fast-paced, high-energy casino environment

• Familiarity with survey tools (e.g., Qualtrics, SurveyMonkey) and mobile data entry

• Patience Preferred Experience:

• Prior experience in customer service, hospitality, or data collection

• Bilingual or multilingual skills are a plus

• Understanding of casino operations and guest service standards

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