Cloud MSP IT Help Desk Support Job at King Tech Repair, Secaucus, NJ

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  • King Tech Repair
  • Secaucus, NJ

Job Description

At King Tech we are leading provider of IT Services, we are looking to add to our help desk team to provider level 1 and level 2 help desk support to expanding client base.

Job Requirements:

  • Understand and solve customer technical problems over the phone or in-person as needs warrant.
  • Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
  • Monitor and troubleshoot back up or other regularly scheduled client work.
  • Work within a ticketing system to track and escalate customer problems.
  • Maintain a positive phone demeanor and ensure customer satisfaction.
  • Perform remote maintenance as needed.
  • Other duties as assigned.
  • Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, FortiGate and Sonicwall and Cisco Firewalls, and others.
  • Spot themes and proactively work to solve them.

Preferred Knowledge and Qualification:

  • Good working knowledge of basic LAN network.
  • Experience with access control.
  • Experience with surveillance cameras.
  • Experience with setup of network switches and routers.
  • Must have your own basic tools.
  • Create and maintain documentation on a consistent basis with multiple different networks.
  • Work as part of a team to support users.
  • Configure basic IT equipment such as IP Cameras, NVR, Cisco Routers, Firewalls, VOIP Phones, Managed Switches, and Access Points.
  • Thorough knowledge of common end-user software: Microsoft, Apple, Adobe, web browsers, email, etc.
  • Experience supporting an environment of Windows and Mac computers.
  • Ability to work with different types of software and applications, troubleshoot IT hardware, and test and fix network wiring.
  • Excellent verbal and written communication skills for communicating with end users and upper management.
  • Must be able to maintain confidentiality.
  • Candidate should feel comfortable in taking initiative and taking direction from colleagues.
  • Preferred Experience in Information and Technology.
  • Preferred Experience in entry level networking and system applications.
  • Preferred Comp TIA A+ Certification and Comp TIA Network + Certification.

Qualities the best IT Help Desk candidates possess:

  • Love of working in a fast-paced environment.
  • Good written and verbal skills.
  • Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory.
  • Technical Aptitude.
  • Desire to make people happy when you solve their computer problems.
  • Solid attendance record.
  • Technical Certification or Degree in Computer Science.

Must have a valid driver’s license and own vehicle to get around. Gas and tolls and millage is reimbursable.

If you would like to work in a fast-growing firm that will support your learning, then Apply Now!

Job Tags

Full time, Remote job,

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