Community Concierge - The Gathering Spot D.C. Job at The Gathering Spot, Washington DC

T2lWb3RwU011MTVKajEzNGh3dnhoZEVWSXc9PQ==
  • The Gathering Spot
  • Washington DC

Job Description

Job Summary :

We are seeking passionate, friendly, and customer service-oriented team members to join our Community Concierge team!

The Community Concierge will assist members & guests with a variety of services from daily check-in, member services, and securing reservations for onsite club amenities.

Duties/Responsibilities:

  • Checking in members and accompanying guest(s)
  • Assist in the new member onboarding process by entering new members into all required systems.
  • Assist members in the day-to-day use of the club including conference room reservation and booking inquires
  • Monitor and respond to emails from members and potential members
  • Give tours of the club to prospective members
  • Troubleshooting app, conference room, and event usage errors
  • Complete membership call lists to promote club events and promotions
  • Construct and manage mass emails
  • Troubleshooting A/V for members and guests
  • Oversee the aesthetics and upkeep of the club
  • Discuss the club according to brand standards
  • Content curation of digital marketing and signage as it pertains to entertainment throughout the club
  • Reaching out to members and gauging feedback regarding club experience and satisfaction, and general wellness of the members
  • Develops and maintains relationships to fulfill the needs of members, guests, or employees.
  • Sorting and distributing communications & incoming mail
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent problem-solving and critical thinking skills.
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Must have a positive attitude with the ability to remain flexible and patient.
  • Excellent organizational and multitasking skills.
  • Excellent administrative skills.

Education and Experience:

  • At least two years of hotel guest services experience highly preferred.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

 

The Gathering Spot is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Job Tags

Local area, Flexible hours,

Similar Jobs

Iron Mountain

Senior art handler crozier Job at Iron Mountain

 ...solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable... 

Vail Resorts

Dispatcher Job at Vail Resorts

 ...development Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Dispatcher expedites communications and dispatches company personnel and/or vehicles. This role is responsible for logging, reporting and communicating... 

Jefferson Health

Radiology Technologist - East Region Job at Jefferson Health

 ...programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools... 

Bobcat Transport

CDL A Driver Owner Ops Needed/Home Daily/Local Work Job at Bobcat Transport

 ...Need Class A owner operators with 1 year or more experience Must have container experience...  ...Daycabs or sleepers ok Any year truck just must pass DOT Inspection Local orientation Local work all day shift Home every day Only 200 weekly deductions... 

JLG Industries Inc

Experienced painter Job at JLG Industries Inc

 ...department team members who help create the finishing touches to a product you can be proud to be a part! SUMMARY Our experienced painters do the final topcoat of paint to our service trucks. The team members are responsible for painting and touching up painted metal...