Provide Tier I technical support for all Technology systems at a campus or district wide. Actively engage in actions that contribute to the overall mission and strategic plan of Clear Creek ISD.
Qualifications
Education/Certification/Licensure
High school diploma or GED required, college preferred. A+ certification or equivalent certification preferred. Must pass Clear Creek ISD Drug and Alcohol Abuse Standards. Must pass criminal history and MVR driving record check as required by Clear Creek ISD.
Special Knowledge/Skills
Effective verbal and written communication, interpersonal, and telephone etiquette skills. Ability to provide technical support to an assigned campus, location and PreK-12 community Ability to understand operation of district standard equipment. Ability to read, follow, and interpret software and hardware manuals. Working knowledge of implementing and maintaining software/hardware technologies. Working knowledge of network configurations, topologies, and installation. Ability to properly diagnose and repair enterprise technology equipment. Ability to properly configure and troubleshoot enterprise applications.
Experience
Minimum of 1 year of experience providing technical support to end users, preferably in an educational environment.
Major Responsibilities and Duties
Working Conditions
Mental Demands
Effective communication; concentration while performing duties; ability to maintain emotional control under stress; ability to work with frequent interruptions
Physical Demands/Environmental Factors
Moderate standing, walking, bending, lifting and moving up to 30 pounds; unboxing and installing new items; prolonged sitting and use of computer; repetitive hand motions; occasional prolonged and irregular hours
Terms: 230 days
Pay Grade Tech 3
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