Corporate Support Analyst Job at Pierce Technology Corp, Greenville, NC

T3lKcXVwV1BzRnhOZ0ZmN2dBcnpndGdkS2c9PQ==
  • Pierce Technology Corp
  • Greenville, NC

Job Description

· Respond to phone calls, ticket submissions, and deskside support in order of priority. Ticket triaging, proper ticket prioritization, and timely customer communication skills required. Must be highly organized and good communicator.

· Provide rapid and customer focused support as required by goals.

· Proper time management skills will be required to juggle the many support calls (written tickets, verbally, and/or in-person.)

· Work with Hardware vendors to acquire, image, deploy, and ship pc's to corporate support locations. This includes logistical work between corporate departments as well as the maintenance of the hardware inventory system.

· Maintain knowledge and build experience in technical challenges and recommend solutions as deemed appropriate. Ability to create automations or create efficiencies will be critical for this role.

· Stay ahead of industry trends and new and improved processes and systems

· Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management.

· Proactively identify and help solve inefficiencies within the work environment.

· Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment.

· Ability to work with systems administrators, network engineers, and other IT Corporate support analysts located in the store support center in call center by phone to quickly resolve IT problems requiring escalation.

· You have acquired a broad knowledge of all systems and have become a Subject Matter Expert in one or more disciplines within the IT field (Systems Admin, Network Admin, Security, Telecom etc)

· Superior customer support and ability to work with a diverse group of personalities.

· Requires onsite regular business hours attendance. This is not a remote role

Requirements

Bachelor's degree preferred, preferably in an IT or Systems Administration discipline from an accredited four-year college or university or equivalent experience.

· Previous experience within wireless retail, technical services, telecom, or similar technology preferred

· Proven ability to work autonomously, identifying problems, and solving independently

· Ability to work after hours and on weekends

· Previous experience with Meraki a plus

Job Tags

Weekend work,

Similar Jobs

Forhyre

Travel Registered Nurse (RN) - Case Management Job at Forhyre

 ...Position Title:Travel Registered Nurse (RN) - Case Management Location:Portland, OR Department/Unit:Case Management Shift:Variable Shift (7:30 AM to 5:00 PM, 36 to 40 hours per week) Contract Duration:13 Weeks Salary Range:$50 - $60 per hour... 

Interim HealthCare of Fenton, MO

Home Care Aide (HCA) / Certified Nurse Assistant Job at Interim HealthCare of Fenton, MO

Home Care Aide (HCA) / Certified Nurse Assistant in Ellisville, Eureka, Fenton, Ballwin, Chesterfield, PacificDesign your career...  ..., transferring and range of motion exercises* Provide medication reminders, document their condition and notify a supervisor of... 

Dentist Tree of the Heights

Dental Assistant Job at Dentist Tree of the Heights

 ...Our private practice is looking for another positive, well-organized, responsible, highly motivated Dental Assistant to add to our team. The candidate must have good interpersonal skills and the ability to multitask. 1 year of experience required Job Description:... 

Roadie

Box truck / Cargo van driver - Instant Pay Job at Roadie

 ...Hey Newark! RoadieXD Drivers can earn up to $200 per route! Are you an owner of a cargo van, or box truck looking to maximize your earnings? Your large vehicle is more than just a mode of transportationits your ticket to a better payout. Drivers can earn up to $200... 

M&Y CARE LLC

Clinical Social Worker (LCSW/LISW/LICSW) Job at M&Y CARE LLC

 ...agency policies and procedures and program deliverables. Ideal candidates will possess the following qualifications: Having an LCSW, LISW, or LICSW license in ANY state, of Ohio is a plus. Experience in medical settings and/or long-term care is a plus....