Job Description

Requirements:

• Native speaker of Bengali, proficient in English, be able to understand Hindi is a plus;
• Have a certain understanding of chat App and possess the ability to learn quickly;
• Have a certain knowledge of using office productivity software;
• Possess problem-solving skills, excellent communication abilities, proactive work attitude, and strong sense of responsibility.

• Flexible working hours: We provide flexible and adjustable working hours, allowing you to earn a substantial income while enjoying your life.
• Rich work experience: You will accumulate extensive customer service, quality assurance and data analysis experience.
• Learning and growth opportunities: In our team, you will collaborate with professional staff and acquire various skills and knowledge.
• Salary and Bonus: We offer competitive salary and reward systems, providing additional bonus for outstanding performance beyond the monthly base salary. Job Description:
• Responsible for the quality of customer service for the Bengali speaking region on chat App, promptly correcting any errors through quality assurance methods, and evaluating the performance of customer service;
• Skilled at identifying issues within the customer service team and providing timely feedback to team leader for optimization and improvement;
• Regularly provide quality inspection data analysis and develop customer service improvement plans based on the analysis results;
• Complete other tasks assigned by team leader.

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