Customer Service Quality Assurance (Part-Time) Job at SpreadFun Group, Abroad

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  • SpreadFun Group
  • Abroad

Job Description

Requirements:

  • Native speaker of Bengali, proficient in English, be able to understand Hindi is a plus;
  • Have a certain understanding of chat App and possess the ability to learn quickly;
  • Have a certain knowledge of using office productivity software;
  • Possess problem-solving skills, excellent communication abilities, proactive work attitude, and strong sense of responsibility.
Job Benefits:
  • Flexible working hours: We provide flexible and adjustable working hours, allowing you to earn a substantial income while enjoying your life.
  • Rich work experience: You will accumulate extensive customer service, quality assurance and data analysis experience.
  • Learning and growth opportunities: In our team, you will collaborate with professional staff and acquire various skills and knowledge.
  • Salary and Bonus: We offer competitive salary and reward systems, providing additional bonus for outstanding performance beyond the monthly base salary. Job Description:
  • Responsible for the quality of customer service for the Bengali speaking region on chat App, promptly correcting any errors through quality assurance methods, and evaluating the performance of customer service;
  • Skilled at identifying issues within the customer service team and providing timely feedback to team leader for optimization and improvement;
  • Regularly provide quality inspection data analysis and develop customer service improvement plans based on the analysis results;
  • Complete other tasks assigned by team leader.

Job Tags

Part time, Work experience placement, Flexible hours,

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