Customer Service Representative Job at Applied Motion Products, Morgan Hill, CA

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  • Applied Motion Products
  • Morgan Hill, CA

Job Description

Description

Applied Motion Products is a rapidly growing company focused on automation and everything motion. Our goal is leadership in automation products through exceptional customer focus, innovation, and continuous improvement. We have a joint venture with Moons’ in Shanghai China that incorporates organizations in Germany, Romania, and Switzerland. As part of a global company with locations all over the world, our focus on innovation keeps us striving in developing a talented, well-rounded team that's ready to take the industrial world by storm!

We offer our employees competitive benefits, including 401(k), PTO, medical, vision, dental, disability and life insurance, and FSA, along with a variety of resources that can help with career path planning.

Applied Motion Products is currently seeking a Customer Service Representative to respond to inquiries and requests from distributors and customers on a variety of issues. This position processes and updates orders and provides quotes and follow-up information regarding deliveries and arrivals of supplies and products.

Requirements

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

  • Ability to thoroughly review customers’ purchase order terms and conditions, customer requirements, and part numbers
  • Timely and accurate entry of order information into ERP system
  • Ability to interpret MRP stock vs planned orders
  • Ability to locate and quantify sales and order information when needed
  • Responsible for accurate archiving and filing of customer service paperwork and records on a timely basis
  • Enter RMA’S in salesforce and SAP
  • Ability to handle all customer inquiries for lead time, order status, expedites in a professional and timely manner
  • Interface with customers concerning delivery, order status and other information
  • Optimize on time delivery by coordinating within our organization to provide customers with the best delivery dates
  • Work closely with operations and report late deliveries to customers in a timely manner
  • Follow up on order backlog for assigned territories
  • Handle purchase order reschedule requests
  • Manage month-end pull-ins with supply chain
  • Provide accurate and timely product support to customers, and sales representatives, including lead times, confirmation of purchase orders, engineering, and manufacturing developments affecting customer orders, etc.
  • Perform as a back-up to the RMA Coordinator
  • Address customer issues and ensure effective and long-term problem resolution
  • Multitasking with completing all work with tight deadlines
  • Safety stock review with supply chain if requested
  • Assist accounting department with customer credit holds
  • General customer service requirements including order status, tracking number requests, accounting inquiries, etc.
  • Develop an understanding of Applied Motion Products offerings sufficient to determine if needed parts may be missing from incoming orders and recommend upsells

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