Customer Service Representative Job at Genuine Parts Company, White Hall, AR

UFNOdnU1dVBzbHRMaFZMNGhnN3podEViS3c9PQ==
  • Genuine Parts Company
  • White Hall, AR

Job Description

SUMMARY:

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES:

  • Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • Partners with Account Representatives to ensure customer satisfaction.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • May handle customer returns.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE:

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

  • Reliability, organization, and attention to detail required.
  • Strong communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
  • Product knowledge is preferred.

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com ( or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Job Tags

Holiday work, Contract work,

Similar Jobs

Ginas Tech Jobs

Senior Analyst, Cybersecurity GRC Job at Ginas Tech Jobs

 ...Senior Analyst, Cybersecurity GRC, Washington, DC The Senior Analyst, Cybersecurity GRC will administer the completion of compliance-related client requests to assess security policies and procedures. The Senior Analyst will respond to inquiries on the security controls... 

Employment Atlanta

Junior Accountant Job at Employment Atlanta

 ...accounting duties. The preferred candidate for this position will be a degreed accountant with a strong knowledge of debits and credits. Entry level accountants will be considered for this role. Excellent opportunity to learn and grow! Employment Type: Full-Time Salary: $... 

Pacific Rail Services

Intermodal Non-CDL Driver Job at Pacific Rail Services

 ...is looking for full-time permanent Non CDL Drivers to join our team at the BNSF Portland, OR...  ...immediately for this entry level position. No experience is required as we'll teach you...  ...on yearly anniversary)~ Weekly Pay ~ Local Union Applicants for the Railroad... 

Admiral Communities LLC

Marketing and Sales Specialist Job at Admiral Communities LLC

 ...Position Overview: We are seeking a Marketing and Sales Specialist. The Marketing and Sales Specialist will be responsible for developing...  ...and outreach. Additionally, this position will require taking inbound and outbound phone calls to interact with prospects, answer... 

Addison Kenway.

Family Nurse Practitioner or Physician Assistant Job at Addison Kenway.

 ...Family Nurse Practitioner or Physician Assistant - San Antonio, Texas Job#16703714 A well-regarded outpatient clinic in southern Texas is seeking a Family Nurse Practitioner or Physician Assistant to deliver patient-focused, accessible primary care services. This role...