Customer Service Representative/Dispatcher Job at A. J. Alberts Plumbing, Woodbury, MN

T0NGdXRKYVBzbEZIaEZUOWdBejFodDBlTEE9PQ==
  • A. J. Alberts Plumbing
  • Woodbury, MN

Job Description

Customer Service Representative / Scheduler for Professional Residential Service Company - A.J. Alberts Plumbing!

For 35 years we've proudly served the Twin Cities and the surrounding suburbs with our superb plumbing services. As a family-owned business, we love to provide the best possible service to our neighbors and community. We understand the importance of family and home, and our customers are our top priority.

This is not a “boring” job - it is very busy and the day flies by! A.J. Alberts is growing so there is an opportunity for advancement to the Office Manager position.

We will provide you with training!

Primary Responsibilities:
  • Handle calls: Professionally answer incoming calls from clients, address their concerns, provide information about our services, and schedule jobs using Service Titan Software.
  • Respond to email and text requests from customers in a timely and efficient manner.
  • Schedule / Dispatch: Assign jobs to plumbers based on skill set and service location. Monitor progress and adjust the schedule as needed so work can be done efficiently.
  • Customer Service: Provide exceptional customer service and follow up with clients post-service to ensure satisfaction
  • Record Keeping: Maintain accurate and up-to-date records of client interactions, services scheduled, and plumber dispatches.
  • Respond to Google reviews (currently a 4.9 rating) and other Office Duties as assigned. There is an opportunity for some social media work as well.


Qualifications:

  • Experience with Service Titan software is ideal but not required.
  • Organized and detail-oriented - the ability to think through another step or two on each task.
  • Excellent communication and customer service skills.
  • Ability to multitask and handle a fast-paced environment.
  • Basic computer skills. Fast typing would be a plus.
  • Previous experience in a similar role is also a plus.


Work Environment:

  • Work from home/office hybrid position.
  • Normal daytime working hours: 9:30 am to 6:00 pm would be ideal, but we're flexible.


Benefits:

  • Competitive pay: $22 to $28 per hour. Some overtime is available.
  • 3 weeks PTO.
  • Holiday pay.
  • Health insurance.
  • 401(K) with 3% company contribution.
  • Opportunities for professional growth and training.

Job Tags

Hourly pay, Holiday work, Full time, Home office, Flexible hours,

Similar Jobs

Southern Glazer’s Wine and Spirits, LLC

Conveyor Mechanic - NIGHTS Job at Southern Glazer’s Wine and Spirits, LLC

 ...our FAMILY. Overview The Facilities Mechanic is responsible for overseeing the...  ...systems used in the warehouse including conveyor systems, automated storage, and retrieval...  ...documentation and repair logs Assemble and install equipment, cabinetry, appliances, and... 

Real Property Management

RTM Admin Job at Real Property Management

 ...Title: AdminSalary: $5-8 HourStatus: Full-timeReal Property Management Southland is in search of a bilingual remote team member to assist withadministrative tasks at our growing property management business. We would like for this person tohave high fluency... 

Joska Healthcare Solutions

Office secretary / administrative assistant Job at Joska Healthcare Solutions

 ...Taunton, MA, is seeking a dedicated and detail-oriented Office Secretary/Administrative Assistant to join our dynamic team. This role is...  ...support the offices daily operations. Qualifications: High school diploma or equivalent (Associates or Bachelors degree... 

MH Energy

Class A 1,572 A WEEK Local CDL A Dump Truck Drivers - NO TOUCH, NO ENDORSEMENTS Job Job at MH Energy

Class A 1,572 A WEEK Local CDL A Dump Truck Drivers - NO TOUCH, NO ENDORSEMENTS JobJoin a company whose pride is built by providing great services for valued customers through empowering our Drivers to do just that. Due to current growth in valued clientele we are in... 

PHealthcare Search, Inc.

Pediatric Nurse Practitioner PNP Part Time $60K - $70K Job at PHealthcare Search, Inc.

(Only QUALIFIED Healthcare Professionals accepted) Pediatric-NP - Pediatric Nurse Practitioner PNP Part Time $60K - $70K Location: Hackensack, NJ 07601 Private Practice Part Time Position! Fantastic Pediatrician and Staff Members! We Are Open: Monday - Thursday...