Customer Success Manager Job at Sales Match, Houston, TX

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  • Sales Match
  • Houston, TX

Job Description

Job Title: Remote Customer Success Manager

Hourly Pay: $25 - $30/hour

Summary:

We are seeking a Customer Success Manager to join our team in a work from home role. In this position, you will be responsible for ensuring customers achieve their goals using our products and services, while fostering long-term relationships. If you are passionate about helping clients succeed and enjoy a proactive approach to customer management, this is the ideal role for you.

Job Responsibilities


  • Onboard new clients and ensure they understand how to maximize product value
  • Guide clients through product features, addressing their specific needs

  • Monitor customer health and proactively reach out to ensure success

  • Develop and execute strategies to improve customer retention and growth
  • Work cross-functionally with product and support teams to resolve customer issues
  • Analyze customer feedback and provide insights to improve service offerings

Qualifications


  • Strong communication and relationship-building skills

  • Experience with customer success, account management, or support roles
  • Ability to analyze data to identify trends and customer pain points

  • Comfort with CRM software and customer management tools

  • Self-motivated, able to work independently in a remote environment

  • High-speed internet and a quiet, dedicated workspace

Perks & Benefits


  • 100% work from home flexibility

  • Competitive hourly pay: $25 - $30

  • Paid training and ongoing professional development

  • Opportunities for advancement in customer success or leadership roles

  • Flexible hours with the ability to work weekends or evenings

  • Supportive team culture and open communication

Job Tags

Hourly pay, Work from home, Flexible hours, Weekend work, Afternoon shift,

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