Customer Success Manager Job at Watson Realty Corp., Jacksonville, FL

UHlob3RwV011bHhPaGxIN2dnejZnOWtWS1E9PQ==
  • Watson Realty Corp.
  • Jacksonville, FL

Job Description

Customer Success Manager
Watson Realty Corp. (Remote) Full-Time/Part-Time
$25 - $40/Hour

We are seeking an experienced, self-motivated and highly qualified Customer Success Manager with a proven track record of client retention and client satisfaction. The role is expected to proactively establish and cultivate relationships acting as a strategic advisor to assigned clients. This role is pivotal in driving company growth through the development and maintenance of key client relationships, client retention, and ensuring overall client satisfaction.

RESPONSIBILITIES:

Client Retention: Proven ability to successfully renew and retain clients, demonstrating the value of our services.
Client Communications: Proactively and urgently manage and facilitate all client communications, ensuring a seamless and professional experience related to client inquiries, client contractual deliverables/deadlines, and/or other client or Watson-client communication needs.
Client Management: Work well within a matrixed organization, leading client engagement activities for assigned clients, including communication, people mapping to extend depth and breadth of client engagement, and establishing yourself as the client's trusted advisor that lends to retention and growth of client. This includes translating client to Watson and vice versa.
Presentation skills: ability to present to various client audiences and internally with appropriate acumen, poise and professionalism
Data Insights: Utilize data analysis to provide valuable insights to clients, helping them make informed decisions about their pharmacy benefits that increase the value and likelihood of retention with Watson.
Client Communications: Coordinate all client communications, ensuring a seamless and professional experience.
PBM Relationships: Manage ongoing relationships with Pharmacy Benefit Managers (PBMs) to facilitate client deliverables and meet their needs effectively.
Operational functions: Identify opportunities to reduce complexity through simplification, standardization, automation, and streamlined operations both internally and with client engagement. Execute and contribute to the ongoing development of client onboarding processes and client management workflows.
Client On-boarding: From Sales hand off through implementation, business award, and renewal phases, represent client internally as the voice of the customer and represent Watson to client.
Product Development: Collaborate with supervisors on ongoing product development, process improvements, and adaptations in response to client requirements.
Industry Understanding: Come with or quickly grasp the business issues and data challenges within the industry and the client's organization.
Upselling: Recognize and present opportunities to upsell Watson solutions to existing clients.

Recommended Skills:

Agenda Development
Automation
Customer Communications Management
Data Analysis
Hardworking
Dedicated Leadership
Employment Type: Full-Time
Salary: $ 25.00 40.00 Per Hour

Job Tags

Hourly pay, Full time, Part time,

Similar Jobs

Fred Loya Insurance Agency

Claims Adjuster Job at Fred Loya Insurance Agency

Brief Description Daily dispatching duties of claims for Desk Review Department Work within team for alignment and resolution Perform a variety of clerical duties Run dispatch related reports Explore, analyze and evaluate information Handle conflict resolution...

ScionHealth

Administrative Clerk Job at ScionHealth

 ...interactions with our patients and teammates. Job Summary The Administrative Clerk provides a range of clerical and administrative support...  ...day-to-day operations within physician practice clinics or healthcare departments This role supports patient intake,... 

Capgemini

E/E & Semiconductor Engineer - EMC Software Developer Job at Capgemini

**About the job you're considering**EMC and cross-functional teams will engage in streamlining the EMC design and testing process through utilization of EMC Expert System to support thedevelopment of best-in-class consumer electronics products.**Your role**Engaging... 

PIH Health Good Samaritan Hospital

Registered Nurse (RN), CVDOU Job at PIH Health Good Samaritan Hospital

 ...Job Description Responsible for independently utilizing the nursing process to safely, therapeutically and efficiently care for a group of patients based on policies and procedures. Delivers individualized quality patient care through a coordinated team approach with... 

UCLA Health

Field Research Assistant (40% part-time) Job at UCLA Health

DescriptionThe Department of Medicine is seeking to hiring an Assistant Clinical Research Coordinator to support research activities. In this role, you will conduct fieldwork involving the collection of survey and biospecimen data from research participants. A successful...