Customer Success Manager - Remote | WFH Job at Get It - Executive, Rollingwood, TX

UHlKa3M1Q0p1bGxPaDFMMmpnSHlnOWdjSWc9PQ==
  • Get It - Executive
  • Rollingwood, TX

Job Description

About the Role
As we expand our innovative healthcare solutions, you will play a key role in driving the adoption and impact of AI-powered products like Virtual Care Assistants and AI Ambient Scribes. Your contributions will help healthcare organizations transform their practices, streamline processes, and deliver measurable improvements in both clinical efficiency and patient care. By collaborating closely with sales, product, and clinical teams, you'll ensure a seamless customer journey that maximizes the value of our AI-driven healthcare solutions.

Key Responsibilities

AI Adoption Strategy: Develop and implement strategies to support the adoption of our AI solutions, ensuring smooth transitions to AI-enhanced workflows and maximizing return on investment (ROI).
Healthcare Process Optimization: Build scalable processes for onboarding, training, and continuous success management that align with healthcare workflows and compliance requirements.
Clinical Impact Metrics: Establish and track success metrics that focus on clinical efficiency, patient satisfaction, and ROI. Develop dashboards to showcase the tangible impact of our AI solutions.
Clinical Partnership Development: Collaborate with our medical team to align success strategies with clinical best practices and healthcare delivery goals.
Customer Journey Enhancement: Map and optimize the customer journey from traditional practices to AI-enabled care delivery, identifying opportunities to streamline adoption and maximize value.
Voice of Healthcare Program: Create and manage a structured program to collect, analyze, and act on feedback from clinicians and staff to inform product development and service improvements.
Success Team Development: Work with the Customer Success team to build a foundation for scaling, including creating healthcare-specific playbooks and best practices.
Required Qualifications

Experience: At least 5 years in customer success, with 2+ years managing strategic accounts or leading customer success teams.
Strategic Thinking: Proven ability to create and execute strategies that deliver measurable business outcomes.
Process Excellence: Experience in building and optimizing scalable customer success processes and playbooks.
Data Analysis: Expertise in using data to demonstrate customer value and ROI.
Guidance: Experience leading cross-functional initiatives and influencing stakeholders at all levels.
Change Management: Background in guiding organizations through technological transformations.
Technical Aptitude: Ability to understand and effectively communicate the value of AI technologies in healthcare settings.
Communication: Strong ability to engage with both technical and clinical stakeholders.
Nice to Have

Healthcare Technology: Experience in healthcare organizations or healthcare technology products.
AI/ML Experience: Familiarity with AI/ML platforms and their implementation in enterprise settings.
Tool Expertise: Experience with customer success platforms (e.g., Segment, Vitally) and data visualization tools.
Clinical Setting Knowledge: Understanding of clinical workflows and healthcare operations.
Product-Led Growth: Experience supporting product-led growth (PLG) motions in B2B software.
What We Offer

An exciting opportunity to shape the future of healthcare AI adoption.
Competitive salary with a performance-based bonus structure.
Equity package tied to company growth.
Remote-first work environment with flexibility.
Comprehensive health benefits and 401(k) plan.
Direct collaboration with leading physicians and tech innovators.
Opportunities for professional development and growth in the healthcare AI field.
We are committed to fostering an inclusive and diverse workplace where all employees feel valued and empowered. We believe in equal opportunity for everyone and actively encourage individuals from all backgrounds to apply. We aim to create an environment where every team member has a sense of ownership, belonging, and the opportunity to thrive.
Employment Type: Full-Time
Salary: $ 112,000.00 Per Year

Job Tags

Full time,

Similar Jobs

JPMorgan Chase & Co.

Investment Banking - Mid-Cap Investment Banking - Associate Job at JPMorgan Chase & Co.

 ...and buy-side M&A, as well as both equity and debt capital markets executions. Illustrative clients include: Bass Pro Shops / Cabelas Neiman Marcus PetSmart PGA Tour Superstores Fender Guitar Tecovas Under Armour Job Summary As an... 

One World Global Services

Spanish Freelance US-Based Interpreter Job at One World Global Services

 ...LANGUAGE : Spanish US-Based Interpreter As a remote interpreter, you play a significant role in facilitating communication...  ...Additional information: Remote position, interpreter works from his/her home office Ongoing training and competency opportunities... 

Happy Vibes Travel

Virtual Travel Assistant Job at Happy Vibes Travel

 ...local customs, maps, regulations, events, etc.) to travelers. Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience. Booking and Financial Transactions: Book transportation, make hotel... 

WeBox

Delivery Driver with Mini Van/SUV (San Francisco Bay Area) Job at WeBox

 ...do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other... 

Bradshaw Home

Industrial Designer Job at Bradshaw Home

 ...We are seeking a talented and innovative Industrial Designer to join our creative team, working under the guidance of the Sr. Director of Industrial Design and the Director of Industrial Design. In this role, you will play a key part in the company's new product development...