Customer Success Manager - Restaurant Tech Job at YourCode Recruitment, New York, NY

UGlKcXVwQ0d0VnBPZ2xUMmh3NzBpdG9kTFE9PQ==
  • YourCode Recruitment
  • New York, NY

Job Description

Customer Success Manager

NYC - Hybrid

Total comp - $100,000-$135,000

Full-time contract

Join an Industry-Leading Team, Revolutionizing Restaurant Technology

You’ll be at the forefront of building lasting relationships with clients, helping them unlock the full potential of our clients technology. You’ll act as a trusted advisor, advocate, and strategist, ensuring our customers achieve their goals and grow their businesses with our client.

Key Responsibilities

  • Build and maintain strong relationships with restaurant clients, understanding their needs and goals.
  • Guide customers through onboarding, implementation, and ongoing adoption of products.
  • Monitor client performance and provide insights to optimize the value they receive from our solutions.
  • Proactively address challenges, resolve issues, and ensure client satisfaction.
  • Collaborate with cross-functional teams, including Sales, Product, and Support, to deliver seamless customer experiences.
  • Identify upsell and expansion opportunities to align our solutions with clients’ evolving needs.
  • Act as the voice of the customer, sharing feedback to inform product development and enhancements.

About You
You’re a proactive, empathetic problem-solver who thrives in a fast-paced, tech-driven environment. You bring a unique blend of relationship-building skills, strategic thinking, and technical aptitude to help our clients succeed.

Key Requirements

  • 3+ years of experience in customer success, account management, or a related role, preferably in SaaS or restaurant tech.
  • Strong understanding of the restaurant industry and its challenges.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to interpret data and provide actionable insights.
  • Self-motivated, organized, and able to manage multiple priorities.
  • Experience using CRM and customer success platforms (e.g., Salesforce, Gainsight).

What We Offer:  

  • Competitive Compensation : A strong salary and benefits package.
  • Work Flexibility : flexible work environment to support your life/work balance.
  • Generous PTO : Paid time off policy ensures you get the rest you need.
  • Cutting-Edge Tech : Work with a modern microservice architecture with active customer use.
  • Career Growth
  • Supportive Culture : Be part of a friendly, open-minded team that values innovation and personal growth.
  • Remote Work : Take advantage of the option to work from home.

Ready to Make an Impact? If you're excited about working on challenging projects and helping to shape the future of restaurant technology, please get in touch! 

 

Customer Success Manager

NYC - Hybrid

Total comp - $100,000-$135,000

Full-time contract

Join an Industry-Leading Team, Revolutionizing Restaurant Technology

Job Tags

Full time, Contract work, Work from home, Flexible hours,

Similar Jobs

United Parcel Service

Package Delivery Driver Job at United Parcel Service

 ...SHIFT YOUR FUTURE Package Delivery Driver SHIFT YOUR TEAM Who exactly are UPS Package Delivery Drivers? Theyre the ones who drive our familiar brown trucks, bringing packages great and small to our customers. Theyre a friendly, physically active crew who... 

Get It Recruit - Educational Services

Online Teacher - Remote | WFH Job at Get It Recruit - Educational Services

 ..., we're seeking individuals with virtual teaching experience to provide personalized 1:1 or...  ...Position: Teach from the comfort of your home computer, on your schedule. Flexible Availability...  ...: Set your own hourly rate and negotiate based on each assignment. Tailored... 

Chrysalis

Job Coach Job at Chrysalis

 ...disabilities.These individuals may also have a variety of medical issues. This position requires the ability to work in stress-filled and safety-sensitive environments, make crucial decisions in regards to the care and treatment of at-risk individuals, and possess the ability... 

JSP Home Services

HVAC Install Apprentice Job at JSP Home Services

Were looking for exceptional HVAC install apprentices who can deliver world-class customer service.As an HVAC installer apprentice you will work as part of a dynamic and passionate team to demonstrate technical compentency and exceed customer expectations by accomplishing... 

Genuine Parts Company

Business Development Manager Autocare & Major Accounts Job at Genuine Parts Company

Business Development Manager, Major Accounts & Auto CareJob SummaryThe Business Development Manager, Major Accounts focuses on growing...  ...customer engagement.Preferred Qualifications* Bachelor's Degree or equivalent sales/marketing experience.Leadership* Embodies...