Data Voice Analyst Job at Lensa, Washington DC

T1NodXNadUpzMXBLaDFmNmh3bjBpOTBjTEE9PQ==
  • Lensa
  • Washington DC

Job Description

Lensa is the leading career site for job seekers at every stage of their career. Our client, ASM Research, An Accenture Federal Services Company, is seeking professionals in Olympia, WA. Apply via Lensa today!

Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work. This role requires a high level of attention to detail, the ability to work under tight deadlines, and seek assistance when required to ensure a high level of quality of orders being entered.

  • Process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations
  • Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.
  • Collaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.
  • Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).
  • Support operational dashboards for order visibility and forecasting to improve predictability and control.
  • Ensure all network hardware, core network configurations, and software requirements are accurately captured and assigned.
  • Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

  • High School Diploma or GED
  • 0-2 years of related experience in a network services environment with a focus on order intake and management and/or experience with data entry. Experience within federal government context a plus.

Other Job Specific Skills

  • Strong analytical and problem-solving abilities.
  • Proficient in quality data entry.
  • Proficient in using various intake methods and comfortable working with technology.
  • Strong organizational skills and the ability to manage a high volume of orders.
  • Strong written and verbal communication skills.
  • Strong listening ability to interpret and clarify information being provided.
  • Ability to work effectively in a team environment.
  • Ability to work on MS Excel for any business calculation.
  • Keen attention to detail and accuracy.
  • Ability to work well under pressure.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$16.54 - $23.00/hr

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Tags

Contract work,

Similar Jobs

Sport Clips Haircuts

Hair Stylist Job at Sport Clips Haircuts

 ...Pay: $13.00/Hr. - Cash Tips Paid Daily - Earn up to an additional $11 in bonuses - Benefits - PTO - Growth Opportunities! Our salon is looking for talented hair stylists who are passionate about cutting hair and making their clients look great! Our team is dedicated... 

Kid to Kid

Assistant Store Manager Job at Kid to Kid

 ...clothing, and shopping? Do you like the idea of sustainable and recycled styles? Do you have experience in retail or management? Kid to Kid is not your typical thrift store. We serve the community by paying cash for gently used kids things and reselling them at great prices... 

IHOP

Host or Hostess Job at IHOP

 ...As a Host or Hostess, you will be responsible for greeting guests and seating them promptly, cheerfully and courteously. Duties of this position include, seating guests, answering the phone, taking, entering and packaging To-Go orders. Responsibilities Greeting, seating... 

Johns Hopkins University

Grants & Contracts Manager Job at Johns Hopkins University

 ...to ensure alignment and minimize cost transfers. Ensure analysts complete all monthly account reconciliations and fully complete NEXUS risk/opportunity reports for each award, including PI certification and documentation of key risks. Require that analysts review... 

Tidewater Consulting

Junior Marketing Manager Job at Tidewater Consulting

 ...the Atlanta area, searching for the next Entry Level Marketing Manager to lead and direct internal resources. The goal of this...  ...empowers your development. Company Highlights: Commercial and product training with real-world experiences On-site fitness center...