Desktop Support Analyst Job at Just Write Inc, Orlando, FL

TkNWcHNwT0xzMWhIZ2xMMmpnbjdnOThZTGc9PQ==
  • Just Write Inc
  • Orlando, FL

Job Description

General Function

Performs moderately complex analytical, technical and administrative work in the planning, design and installation of new and existing computer systems. Provides day-to-day consultation, instruction, troubleshooting and problem solving to computer users for hardware, software, network and related computer systems and devices. Evaluates reviews and enforces County computer hardware and software standards. This position requires knowledge of all phases and variations of computing systems and support. Works under close supervision of the Systems Support Supervisor. Performance is reviewed through observations, conferences, reports and achievement of desired results.

 

Representative Duties

· Installs, configures and ensures the effective operation of all end user hardware and software, peripheral equipment and mobile devices within established County standards.

· Monitors and responds to Service Center trouble calls and provides end user training in use of equipment and software.

· Confers with the customer to diagnose simple to moderately complex problems, apply solutions and assist in determining the types of hardware and software required to meet business needs.

· Ensures end user hardware, software and associated devices interconnect seamlessly with diverse systems such as file servers, email servers, computer conferencing systems and application servers.

· Creates, runs, and troubleshoots simple to moderately complex scripts, batch files, or installation procedures.

· Performs moderately complex troubleshooting procedures encompassing multiple technology platforms.

· Coordinates efforts with technical staff and customers to determine and resolve client issues under direction of technical lead.

· Reviews licensing problems and performs software and hardware audits throughout the organization.

· Provides audit reports and assessments and ensures compliance with licensing regulations.

· Provides on call support as needed 24 hours a day, 7 days a week.

· Performs other related duties as assigned.

 

Minimum Qualifications

Bachelor’s Degree from an accredited institution in Computer Science or related field and one year experience in the installation, programming and troubleshooting of computer hardware, software, or mobile devices or an equivalent combination of related education, training and experience.

Technical and support level knowledge of all Microsoft Productivity products.

Knowledge of data networking, both wired and wireless

Experience using computer diagnostic tools.

 

Preferences

Applicable Microsoft certifications or A+ certifications.

 

 

ENVIRONMENT

Information Systems & Services supports over 10,000 desktop workstations. Software standards include but not limited to the latest Microsoft Office Suite Professional, Microsoft Exchange, Microsoft Outlook, productivity software applications and industry standard business applications.

 

A. Programming Languages and Tools

· SQL, MicroFocus Cobol, PHP, IBI- WebFocus, Oracle SQL ,PeopleTools, Peoplecode, PeopleSoft’s Query Tool, SQR, Business Objects and Crystal Reports, XML, HTML, JAVA, .NET, C#, ESRI Suite, and PowerShell Scripting.

 

B. Database Management Systems

· Oracle – 3 most recent versions

· MS SQL Server – 2 most recent versions

 

C. Operating Systems

· UNIX (AIX), LINUX (Redhat), Microsoft Windows 10 or higher, Microsoft Server 2008 or higher, VMWare, Industry Standard Load Balancer, Content Switches.

 

D. Network

TCP/IP & RFC standards & protocols, Cisco IOS, Cisco 7600 series and ASR 1K routers, OSPF and BGP, Catalyst 45XX - 65XX, Cisco 9000 series switches including multilayer switching, Juniper EX series switches, MX routers and SRX firewalls. Linux (DNS and network monitoring), ASA 5500-x firewalls, VPN (IPSEC and SSL), Wireless LAN controllers 5520s and Cisco Meraki SD-WAN, Solarwinds, Multicast, SNMP, VoIP, SIP, CME, Avaya 8700 Enterprise Series.Section 2, Specification / Scope of Services | Page 2

 

E. Email

· Microsoft Exchange – 2 most recent versions

· Industry Standard

· Filtering Appliance

 

F. Hardware

· IBM P9 series servers, Cisco and Dell server platforms, EMC, Cohesity, Pure, NetApp storage, and Citrix Netscaler load balancers.

 

G. Applications

· Financial, PeopleSoft HRMS, Inventory, Work Order, Wireless, Imaging, Workflow, Internet/Intranet, E-Commerce, Building Permits, Corrections, Utilities Water & Wastewater Billing, Medical/Health Services, Animal Services, Code Enforcement, GIS and Zoning.

 

H. Mobile Devices

· Android, Apple, Mobile Device Software (MDS)

Job Tags

Full time,

Similar Jobs

Lee Health

Pediatric Nephrology Physican Job at Lee Health

 ...Board Certified/Board Eligible Pediatric Nephrologist to join our team. This opportunity involves both inpatient and outpatient nephrology services in Fort Myers and 2 outreach clinics. We provide acute and chronic kidney replacement therapy and follow up post kidney... 

State of Florida

PUBLIC HEALTH NUTRITIONIST - 64002754 1 Job at State of Florida

 ...Requisition No:854511 Agency: Department of Health Working Title: PUBLIC HEALTH NUTRITIONIST - 64002754 1Pay Plan: Career Service...  ...reports. Required Knowledge, Skills, and Abilities: Entry level Dietitian/Nutritionist skills such as knowledge of evidence... 

Covenant Logistics

Inventory Control Manager Job at Covenant Logistics

 ...The purpose of the Inventory Control Manager position is to ensure all aspects of inventory control (physical inventory and administrative) for the facility are accurate and complete. Responsibilities Process compliance, monitoring and auditing for both Inbound and... 

Get It Recruit - Educational Services

Special Education Aide - Remote | WFH Job at Get It Recruit - Educational Services

 ...children reach their full potential? You'll have the rewarding opportunity to make a real difference in the lives of children with autism. You'll work closely with a team of dedicated professionals, bringing smiles, breakthroughs, and growth every day. Position Overview... 

Heart Of Florida Health Center Inc

Dental Assistant I Job at Heart Of Florida Health Center Inc

Dental Assistant I Location Ocala, FL : Job Summary Entry-level positions for the dental assistant role which is responsible for performing all the delegable clinical dental assisting duties listed in Florida Statutes 466 and Administrative Rules 64B-5, including but...