Job Description

MARS Solutions Group is looking for an experienced Desktop Support located in Madison, WI . Our client is a government agency looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability.

Travel Requirements: The role is based at Madison, WI, however this tech will also be working at the client's facilities assisting the regular field tech with project and problem tickets once every few weeks. When traveling to client's facilities the tech will be paid mileage .51 cents per mile and their hourly wage for travel time or they have the option to drive a client's vehicle (If the candidate has a good driving record). When working at Central Office they are not paid mileage and for travel time. The tech has the option to work 4 ten hours days with Friday offs, to work 5 eight-hour days or could also work 9 day 9 hours two-week schedule with one Friday off per two-week time period .

Project Description:

• The client requires Desktop Support staff to maintain a working knowledge of our internal computer system.
• The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices.
• They will also be installing new PC's and laptops to replace end of life cycle equipment.
• The technician will be doing those tasks while maintaining inventory and properly disposing of out dated equipment by recycling those items per client's policies.
• The technician will also maintain and close work orders in the client's ticketing system.
• The technician receives oversight from the Field Tech Manager to ensure that policy, procedure and methodology are being followed.

Top Skills & Years of Experience (2+ years of experience in the following ):

• Remote troubleshooting
• Customer service/interaction with users during device setup
• Imaging Devices.

Nice to Have:

• Any AV integration experience is highly sought after.
• Must be able to work independently but in a team environment.
• Must be able to meet deadlines.
• Must be able to multi-task and balance their workday.

About MARS Solutions Group:

MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.

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