Desktop Support Technician (Buffalo) Job at Mondo, New York, NY

T3lSdXRaR0d0VkJNaGxEL2dnSDNnTndWS1E9PQ==
  • Mondo
  • New York, NY

Job Description

Job Title: Desktop Support Technician (Lvl 2)

Location-Type: Onsite 5 days/week in Buffalo NY

Start Date Is: ASAP

Duration: 6-month contract

Compensation Range: $34-$40/hr on W2



Job Description:

We are seeking a skilled IT Desktop Support Technician to join our client's Level-2 support team. The ideal candidate will have experience in both MAC and PC environments, supporting applications such as Office365, Adobe Creative Cloud, SCCM, JAMF, and more. This role will involve providing timely hardware/software support, managing asset inventories, and supporting AI integrations. You'll work with a dynamic team to deliver excellent IT support while meeting SLAs and project targets.

Day-to-Day Responsibilities:

  • Provide customer-focused IT support for both MAC and PC users, addressing hardware, software, and connectivity issues.
  • Troubleshoot and resolve issues related to Office365 applications (Outlook, Word, Excel, Teams, etc.) and Adobe Creative Cloud applications.
  • Support the deployment and management of software using SCCM and JAMF.
  • Manage and maintain hardware and software inventory using ITAM tools and ensure accuracy.
  • Provide support for AI tools and integrations within office products.
  • Assist with mobile device configuration and troubleshooting (Android/iPhone).
  • Ensure timely resolution of service requests and incidents, meeting SLA targets.
  • Document technical procedures, troubleshooting steps, and system configurations.
  • Collaborate with other IT teams to ensure effective issue resolution and support.
  • Lead IT projects and initiatives as directed by management.

Must-Haves:

  • 5+ years of IT experience, preferably in desktop support.
  • Strong experience supporting both MAC and PC environments.
  • Expertise in Office365, including applications such as Outlook, Word, Excel, and Teams.
  • Experience with Adobe Creative Cloud applications.
  • Familiarity with SCCM, JAMF, and software deployment processes.
  • Inventory management experience using ITAM tools (e.g., PowerBI, JAMF, SCCM).
  • Proven ability to troubleshoot hardware, software, and network issues.
  • Experience supporting AI integrations in office tools.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills and the ability to work with diverse teams and stakeholders.

Nice-to-Haves:

  • Bachelor's degree in a technical discipline or equivalent experience.
  • Experience with Azure AD and On-Prem AD administration.
  • Knowledge of anti-virus and malware protection solutions.
  • Familiarity with email client configuration (e.g., Microsoft Outlook).
  • Ability to configure and deploy mobile devices.
  • Experience working in a large, complex organization.
  • Leadership or project management experience.
  • Willingness to travel when necessary.

Job Tags

Contract work, Immediate start,

Similar Jobs

Alltex Staffing & Personnel

Scheduler / Dispatcher Job at Alltex Staffing & Personnel

 ...Job Des c ription Duties: Responsible for assisting with dispatching & scheduling the delivery crew Tracking freight Typing & tracking proposals Answering & directing phone calls Working with subcontractors and the paperwork involved with... 

Lee Health

Child Life Specialist Job at Lee Health

 ...$26.93 / hour Hiring Incentives Sign-on bonus: $2,500 ; Relocation: $2,000 Summary Provide evidence-based, developmentally and...  ...needs of children and families during their hospital experience. Requirements Educational Requirements Degree/Diploma... 

GE Aerospace

Investment Analyst Job at GE Aerospace

**Job Description Summary**The Investment Analyst will be part of the team overseeing DB pension assets on behalf of General Electric...  ...Responsibilities**+ Act as a "generalist" on the team performing manager research and due diligence across a variety of hedge fund strategies.+... 

Outdoor Digs

Arborist Climber Job at Outdoor Digs

 ...clients. Safety, precision, and professionalism are at the heart of our operations. JOB DESCRIPTION: We are seeking a skilled Arborist Climber to join our tree care team. The ideal candidate has experience in climbing, knowledge of tree biology and structure,... 

Teva Pharmaceutical Industries Ltd.

Hospital Account Manager - St. Louis, MO Job at Teva Pharmaceutical Industries Ltd.

 ...responsible for the performance of an injectable therapy for schizophrenia. The role of the Institutional (Hospital) Sales Representative will be located in the St-Louis market. The Institutional (Hospital) Sales Representative will be responsible for achieving and...