EHR Integration Analyst Job at PatientIQ, Chicago, IL

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  • PatientIQ
  • Chicago, IL

Job Description

EHR Integration Analyst

ABOUT THE ROLE

As an EHR Integration Analyst at PatientIQ, you will be a valued member of the team who is primarily focused on building out integrations with new customers into the PatientIQ platform, establishing long-term customer relationships, and enabling our customers to be successful on the PatientIQ platform. This position requires a candidate who can work collaboratively with cross-functional teams and is experienced with HL7 Integrations and API development, as well as familiarity with FHIR protocols.

ROLE RESPONSIBILITIES

  • Work closely with clients and partners to identify integration requirements and establish design solutions that meet those requirements.
  • Build, maintain, and test HL7 interfaces, RESTful APIs, and workflows that connect various healthcare systems and applications to PatientIQ.
  • Manage a portfolio of customer integrations into the PatientIQ platform, including designing technical interface logic, process documentation and reporting on integration KPIs.
  • Develop a trusted advisor relationship with customer technical project leads. 
  • Troubleshoot and resolve integration issues and provide technical support to customers regarding their integrations.
  • Establish post-implementation adoption activities to closely monitor the functionality of the integrations and quickly resolve issues.
  • Collaborate with Product and Engineering teams regarding customer feedback to shape our product roadmap regarding integrations.
  • Serve as a customer advocate in driving industry best practices and the evolution of PatientIQ product and platform functionality. 

Requirements

  • 3+ years’ experience working in customer integrations and/or working on the frontlines in a customer-facing role.
  • Experience in healthcare, including knowledge of HL7 v2, SMART on FHIR, and Electronic Health Records 
  • Experience managing multiple complex integration projects.
  • Excellent written and oral communication skills.
  • Strong analytical and reasoning skills.
  • Experience working with various EHR vendors (Epic, Cerner, Athena, ModMed, Veradigm, etc.)
  • Demonstrated self-directed ability to manage simultaneous, complex engagements with minimal supervision.
  • Skilled in advising customers in product best practices and optimal technical solutions.
  • BA/BS degree required, ideally in Computer Science, Mathematics, or other quantitative fields. 

NICE TO HAVES

  • Experience with data ingestion (web scrapes, S3/FTP sync, bespoke processes), transformations (Python, Perl) and interfaces (API, schema design, events, etc.)
  • Experience with design, development, and deployment of data pipelines. 
  • Basic understanding of SQL and interacting with production software databases

Benefits

  • Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
  • We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
  • True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
  • Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
  • World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
  • Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.

Job Tags

Full time, Flexible hours,

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