Job Description

Entry-Level Virtual Chat Assistant – Work from Home

Job Type: Full-Time / Part-Time | Remote | Flexible Hours

Job Overview:

We are seeking a motivated Entry-Level Virtual Chat Assistant to join our team. In this role, you will provide chat-based customer support , assisting customers with their inquiries and offering solutions in a work-from-home environment. If you have a passion for helping people and strong written communication skills , this opportunity is perfect for you!

Key Responsibilities:

• Respond to customer inquiries via live chat , offering prompt and professional assistance.
• Assist with product/service questions, troubleshooting issues , and resolving customer concerns.
• Provide information about company services, processes, and policies.
• Maintain accurate records of customer interactions and ensure issues are documented and resolved.
• Follow up with customers to ensure satisfaction and that all inquiries are addressed.
• Collaborate with team members to ensure high-quality service and continuous improvement.

Requirements:

• No prior experience required – training provided .
• Strong written communication skills with the ability to communicate clearly and professionally.
• Ability to work independently and manage time efficiently.
• Basic computer skills and the ability to use chat platforms and CRM systems.
• Must have a reliable internet connection and a quiet workspace for remote work.
• Positive attitude and a customer-focused mindset.

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