Healthcare Customer Service Expert - Remote Job at Tribe Staffing, LLC., Charleston, SC

T0NWc3RaR0t0VnRLamxiN2dndndoTjhjSWc9PQ==
  • Tribe Staffing, LLC.
  • Charleston, SC

Job Description

As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests.

In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and enter it into our CareCentrix portal.

Hiring for multiple positions!

Location - 100% Remote
Start Date - Monday, February 10th 2025
Hourly Rate - $17.50/hr. + Monthly Bonus Incentive opportunity
Training & Nesting Period - 4 to 6 Weeks
Training & Nesting Hours - Monday - Friday 9:00am - 5:30pm EST
Available Shift After Training & Nesting: Monday - Friday, 8:30AM- 5:00PM EST

Responsibilities:
This role is for you if:
You can demonstrate excellent empathy and the patience to deal with difficult callers or complex requests.
You have strong attention to detail.
You can comply with all company policies, including HIPAA/PHI.
You strive to meet/exceed individual performance goals in the areas of: Call Quality, Attendance, Adherence, and other Contact Center objectives.
You are fun to work with! We are looking for team members who bring joy to the work they do.

Qualifications:
High School Diploma or GED.
Minimum 2 years Customer Service experience in a call center environment.
Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
Ability to navigate dual monitors and multiple applications.
Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).
Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings.

Job Types: Full-time, Part-time, Contract, Internship

Job Types: Full-time, Part-time, Contract, Internship

Pay: $39.00 - $52.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Employment Type: Full-Time
Salary: $ 30.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Contract work, Part time, Internship, Work at office, Local area, Remote work, Shift work, Monday to Friday,

Similar Jobs

The Walt Disney Company

Senior Game Designer, Creative Development Job at The Walt Disney Company

 ...standout creative expert and collaborator to partner with the best game developers from across the globe to create the next generation...  ...This role draws upon your expertise not only as a seasoned game designer, but also as an authority on gaming trends and a passionate... 

Carlton Staffing Group

Supply Chain Specialist Job at Carlton Staffing Group

DIRECT HIRE opportunity for a Supply Chain Specialist in Southeast Houston area! Apply today!Industrial Distribution Company in Southeast Houston is currently hiring an experienced Supply Chain Specialist to join their team! In this role, the Supply Chain Specialist... 

Zirtual

Paralegal - 1099 Business Paralegal Job at Zirtual

 ...Zirtual has partnered with a top Minnesota law firm to find the right 1099 remote paralegal for their office. Zirtual is a work-life balanced company that offers law firms practice area specific, experienced virtual paralegals. Our US-based paralegals strive to meet... 

The Highlands At Wyomissing

Administrative Assistant Home Care Job at The Highlands At Wyomissing

Job Details Description Summary of Responsibilities: The Aspire for Well-Being Home Care (Aspire Home Care) Administrative Assistant provides support to the Home Care Department in the development and implementation of a high quality home care program. This includes... 

Christus Health

Np/Pa - Vascular Surgery Job at Christus Health

DescriptionVascular Surgery - PA or NP w/ First Assist Certification - CHRISTUS Health, Tyler, TX Recruiter:Richelle Howellrichelle. ****@*****.***. orgCHRISTUS Health is seeking a Physician Assistant (PA) or Nurse Practitioner (NP) with First Assist certification...