Help Desk Analyst Job at Hire it People, Inc, Trenton, NJ

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  • Hire it People, Inc
  • Trenton, NJ

Job Description

Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Details:

  • We are seeking a motivated and detail-oriented contractor to provide application support to our users.
  • Training will be given to provide CRM Dynamics 365 User Assistance.
  • The ideal candidate will have help desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service.

Key Responsibilities:

  • Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations.
  • Assist customers with portal renewal registrations, ensuring a smooth and efficient process.
  • Maintain a friendly and professional demean or while communicating with users, fostering positive relationships.
  • Collaborate with team members to share knowledge and strategies for resolving user issues.
  • Document user interactions and resolutions, contributing to a comprehensive knowledge base.
  • Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency.
  • Conduct basic training sessions for users on CRM functionalities and best practices.
  • Demonstrate independence in problem-solving while being a supportive team player.
  • Resolving help desk tickets for various computer and user-related issues.

Qualifications:

  • Proven help desk experience, preferably in a CRM environment.
  • Familiarity with CRM Dynamics 365 and its functionalities.
  • Strong troubleshooting skills and the ability to analyze and resolve user issues effectively.
  • Excellent communication skills, both verbal and written.
  • Detail-oriented with a focus on accuracy and quality in all tasks.
  • Ability to multitask and prioritize effectively in a dynamic environment.
  • A friendly, responsible attitude and a commitment to providing outstanding user support.
  • Background in Windows 11, including system navigation and troubleshooting.
  • Experience in network troubleshooting and resolving connectivity issues.

Job Tags

Contract work, For contractors,

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