Help Desk Support and Level 1 Technician Job at TeamLogicIT, Sweden

T3lWdHRwQ0lzRnhIZ0ZYK2hBbjdpdG9aTEE9PQ==
  • TeamLogicIT
  • Sweden

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Modementum Inc

Junior Marketing Manager Job at Modementum Inc

 ...At Modementum, we are seeking an energetic Junior Marketing Manager to join our team and lead the strategic marketing of our B2B solutions. As...  ...Manager, you will play a crucial role in shaping how AT&Ts products and services are positioned and communicated to businesses... 

Springdale Ice Cream and Beverage

Pharmacy / Certified Technician Job at Springdale Ice Cream and Beverage

Job Description Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right...

Moneta

Senior Equity Research Analyst Job at Moneta

 ...150 years, demonstrating our ability to evolve to meet the needs of those we serve. Job Description The Senior Equity Research Analyst leads public markets manager research, maintaining deep coverage of external managers and provides high-conviction ratings... 

Qumulo

Software Development Engineer: Entry-Level Job at Qumulo

 ...at Qumulo you will join a feature team and immediately begin writing, testing and deploying production code. Your work will take an innovative product to the next level, see that effort fuel customer innovation, and grow the Qumulo business. We hire committed,... 

shíshálh Nation

Nurse Practitioner Job at shíshálh Nation

 ...the shshlh Community Services Division Health Department as a Nurse Practitioner specializing in primary care network services....  ...healthcare facility located in Sechelt, within the shshlh Nation Government District, and across the street from the Sechelt Hospital. As a...