Help Desk Technician I & II Job at Southwest Search, Dallas, TX

T2lOcHU1T1B0RkJKZzFYL2dnanloZGtlTHc9PQ==
  • Southwest Search
  • Dallas, TX

Job Description

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:  Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

 

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

 

REQUIREMENTS:


  • A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)

  • Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)

  • Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

 

QUALIFICATIONS


  • iOS or Android support (remotely)

  • Network device troubleshooting (routers, modems etc. remotely)

  • Google apps, Office 365 apps, or Apple apps support

  • 3rd party vendor coordination (remotely)

  • Cloud support (either AWS or Azure)

  • Ability to contribute to continuous improvement projects and/or create documentation for new support processes

  • Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment

Job Tags

Permanent employment, Temporary work, Remote work,

Similar Jobs

Dinasty Security

Security Supervisor Job at Dinasty Security

 ...Job description We are looking for a security supervisor level position. The ideal candidate is interested in working as part of a...  ...phone calls to cover the openings as needed. Assist upper management with investigations. Performs other duties as assigned by upper... 

Google

Technical Executive Recruiter Job at Google

**Minimum qualifications:**+ 5 years of experience in executive-level technical talent search in an executive search firm, in-house executive...  ...hiring outcomes.**Preferred qualifications:**+ Experience recruiting executive level AI talent from top industry players.+... 

Versacor Enterprises LLC

Pest Control Technician Job at Versacor Enterprises LLC

 ...Versacor Enterprises, LLC is a rapidly growing company providing Managed Pest Solutions for commercial and industrial businesses, is seeking a dedicated Service Specialist in Bosier LA to join our team. As an Inc. 5000 fastest growing company and ranked on the PCT... 

Jobright.ai

Front-End Developer - Entry Level Job at Jobright.ai

 ...agency, and they are seeking an experienced Front-End Developer. The role involves translating graphic...  ..., collaborating with various teams for web development, and providing coaching to...  ...solutions with external web services advanced-level knowledge of Front-End technologies (e.g... 

Sodexo

Sous Chef I (Catering) - Hard Rock Stadium Job at Sodexo

 ...Job Listing: Sous Chef I At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance...