Host / Hostess Job at The Inn on Boltwood, Amherst, MA

UFNodnRwYU5zVmhIaGxUL2dnSDBodHdWS0E9PQ==
  • The Inn on Boltwood
  • Amherst, MA

Job Description

We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality and the Inn on Boltwood, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you! The Host / Hostess safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you. All employees of Inn on Boltwood are subject to a background check. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here’s how we show our commitment:

  • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
  • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
  • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
  • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
  • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
  • Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities
  • Welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant.
  • Manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism.
  • Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences.
  • Answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed.
  • Maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff.
  • Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests.
  • Provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods.
  • Anticipate guests' needs and preferences and provide proactive assistance and recommendations to enhance their dining experience.
  • Address guest concerns or complaints promptly and courteously, and escalate unresolved issues to the management team for resolution.
  • Work collaboratively with the service and kitchen teams to ensure smooth operations and guest satisfaction, and assist with bussing tables, refilling water glasses, and other tasks as needed.
Skills Required * Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills Experience / Education * Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Job Tags

Full time, Temporary work, Work experience placement, Holiday work,

Similar Jobs

KIPP NYC Public Schools

World Languages Teacher (Spanish) - High School Job at KIPP NYC Public Schools

 ...to create joyful and rigorous schools in pursuit of a more just world. In 1995 we started our first middle school, KIPP Academy, in the...  ...by the employee. This role is based in NYC and will require travel to our schools. If you relocate outside of a commutable distance... 

Post Ranch Inn

Houseperson Job at Post Ranch Inn

 ...prestigious Preferred Boutique Hotel group, and hotel amenities include the Sierra Mar restaurant. This Wine Spectator Grand-Award...  ...throughout the property and Guest Experience Stays.Post Ranch Inn is also proud to offer onsite employee housing ( based on availability ).

Domino's Franchise

Delivery Expert Job at Domino's Franchise

 ...store, including dishes Earn PTO hours every two weeks. Qualifications Safe driver Valid driver's license Customer Service with a smile Additional Information All your information will be kept confidential according to EEO guidelines.... 

The Comforted Kitty

Cat Sitter Job at The Comforted Kitty

 ...of turning your passion for felines into a rewarding job? If so, The Comforted Kitty is looking to contract immediately with a self-employed Cat Sitter in the Fremont area. The position is very flexible: you set your own hours, service area, and when you want to... 

Mayo Clinic

Diagnostic Radiologist Job at Mayo Clinic

 ...displays the work of many local and national artists. A unique Sculpture Garden attracts visitors as does the Little Theatre of Owatonna. Cabelas Outfitters, the Heritage Hall Transportation Museum (and its interactive children's exhibit) and conventions attract more than...