The Housekeeper is essential to creating a clean and welcoming atmosphere for our guests. In this role, you are accountable for the pristine condition of guest rooms and public areas, enhancing the overall guest experience through your commitment to cleanliness and meticulous attention to detail.
REPORTS TO AND IS SERVED BY: Housekeeping Manager or Housekeeping Supervisor
Stoney Creek Hospitality is a midsized hospitality management company that manages twelve limited-service hotels throughout the Midwest. Founded in 1994, entrepreneur Jim Thompson began with a vision of a lodging experience that exemplified that ‘cabin by the lake’ feel with eclectic guest rooms and modern amenities throughout America’s heartland. We continue to live out his vision through our just cause: championing the success of like-minded individuals toward their personal and professional goals through passionate, genuine hospitality.
Room Cleaning: Clean and prepare guest rooms, including making beds, changing linens, cleaning and sanitizing bathrooms, and dusting and vacuuming. Ensure that all room amenities are in their designated places.
Public Areas: Clean and maintain the cleanliness of public areas, such as lobbies, hallways, and common spaces, ensuring they are tidy and inviting.
Supplies Management: Ensure that cleaning supplies and amenities are well-stocked and request replenishments when necessary.
Report Maintenance Issues: Report any maintenance or repair issues in guest rooms or public areas to the appropriate department for prompt resolution.
Lost and Found: Follow hotel procedures for handling and reporting lost and found items.
Laundry Service: Assist with laundry duties, including washing, drying, and folding linens and towels.
Guest Requests: Respond to guest requests for additional amenities or services, such as extra towels or toiletries, promptly and professionally.
Privacy and Security: Respect guests' privacy and maintain security by properly handling room keys and following hotel security protocols.
Quality Standards: Ensure that rooms and public areas meet the hotel's cleanliness and maintenance standards, paying close attention to detail.
Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.
Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.
Attention to detail and a commitment to cleanliness.
Ability to work independently and efficiently.
Strong organizational skills to manage tasks and prioritize work.
Good physical stamina and the ability to perform physical tasks such as lifting and bending.
Ability to work effectively in a fast-paced and dynamic environment.
Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization.
CHARACTERISTICS:
Serious, diligent, reserved, loyal, conscientious, detail-oriented, and anticipates problems.
CORE COMPETENCIES:
Action oriented, process management, integrity and trust, peer relationships, time management, drive for results.
MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.
EDUCATION AND EXPERIENCE:
Previous experience in housekeeping or cleaning roles is preferred but not mandatory.
Knowledge of cleaning equipment and products.
PHYSICAL DEMANDS: lift, carry, push, and pull up to 35+ lbs. Standing for extended periods and performing repetitive motions.
TRAVEL: N/A
POSITION: On-site work at the hotel property.
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