Inbound Call Center Representative- Burtonsville Job at 1st Choice, LLC, Burtonsville, MD

TkNGdnRaYU50VmhHaFZUMmh3RHpnZGtlS1E9PQ==
  • 1st Choice, LLC
  • Burtonsville, MD

Job Description

WE HAVE THE JOB FOR YOU!

1st Choice has an opening for a Inbound Call Center Representative located in Burtonsville, Maryland. We are actively hiring for our clients and have many different jobs in the surrounding areas.

Inbound Call Center Representative Job Duties:

  • Answering customer calls for Client Services Call Center
  • Maintain customer records by updating account information on eTIMS system
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problem by utilizing Montgomery County Parking Business Rules.
  • Expedite correction or adjustment to supervisor, complete daily call logs; follow up to ensure resolution.
  • Fax appropriate documentation.
  • Escalate customer complaints or callback requests to the appropriate supervisor.
  • Contribute to team effort by accomplishing related results as needed.
  • Any other duties assigned.

 

Skills and Qualifications:

  • Previous Call Center Customer Service experience preferred, good Communication and Listening skills, Quality Focus.
  • Computer Skills- (Microsoft Word)
  • Problem Solving, Documentation Skills, Phone Skills, Resolving Conflict, Analyzing Information,
  • Multi-tasking, edit customer accounts by adding and documenting information. Etc.
  • Professional and Courteous when answering calls


Hours: Monday - Friday 8:30am-5:00pm

Job Tags

Contract work, Monday to Friday,

Similar Jobs

Stryker

Sales Representative - Maine/VT/NH - Hospital (Emergency Care) Job at Stryker

 ...Why join Stryker? Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well... 

University of California Davis

Assistant Professor of Ecosystem Conservation - Department of Environmental Science & Policy | University of California Davis Job at University of California Davis

 ...Assistant Professor of Ecosystem Conservation - Department of Environmental Science & Policy Position Overview: The salary range for this position is $102,200 - $125,400 (annual). 'Off-scale salaries' and other components of pay, i.e., a salary that is higher than... 

The Justin Landis Group

Transaction Coordinator Job at The Justin Landis Group

 ...Justin Landis Group, buying or selling a home is more than just a transaction. Its a life-changing experience. Thats why our team of...  ...We are seeking an experienced, detail-oriented Transaction Coordinator to join our team. Primary Responsibilities: Process and... 

Sodexo

Airport Lounge Cook Job at Sodexo

 ...Cook to work within the Airport Lounges . - Delta Sky Club Location: Tampa International Airport Company: Sodexo Hourly Pay: ~$16/hr. Weekly Pay Full-time employment Open Flexible Schedule needed to work Holidays, Weekends, Weekdays and Overtime... 

American Income Life AO

Entry Level Sales-No Cold Calling Job at American Income Life AO

 ...breaking year with over 20% growth, we are seeking candidates for sales and leadership roles! If you are a hard-working, motivated...  ...growth and advancement opportunities Weekly pay and bonuses Medical Reimbursement program after 90 days Residual Income ...