IT Desktop Support & Deployment Technician (100% Remote) Job at Goldenpick Technologies, Dallas, TX

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  • Goldenpick Technologies
  • Dallas, TX

Job Description

Required Qualifications:

  • HS Diploma/GED (or Higher)
  • 2 years of experience configuring and deploying desktop operating systems (Windows 7 & 10) with Altiris
  • 2 years of experience configuring and troubleshooting desktop hardware (Dell, HP)
  • 2 years of Technology Support experience
  • Must demonstrate excellent time management skills and the ability to prioritize work and openly communicate in a highly dynamic professional environment.

Preferred Qualifications:

  • Experience providing remote white glove support for setting up new computer systems.
  • Experience in remote technical assistance and IT support, strong problem-solving and communication skills.
  • Experience writing technical documentation.
  • Experience assisting End Users in setting up logging in to, Program Setup, and accessing Network drives.
  • Effective written and verbal communication abilities in a business environment.
  • Retail or customer service experience.
  • Proficient in Office 365 software.
  • Basic understanding of SmartSheet.
  • Provide first-level technical support to end users via teams or email.
  • Experience with troubleshooting and resolving Citrix virtual desktop and application issues for end users.
  • Troubleshoot and resolve hardware and software issues with the ability to escalate if needed.
  • Ensure timely and effective communication with customers.
  • Prioritize and manage multiple customers.
  • Deliver exceptional customer service with a positive attitude.

Nice-to-Have Skills Description:

  • Exceptional communication skills.
  • Ability to deliver exceptional customer service with a positive attitude.

Job Tags

Full time, Remote job,

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