IT Infrastructure Service Delivery Manager Job at Yochana IT, El Segundo, CA

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  • Yochana IT
  • El Segundo, CA

Job Description

Title: IT Infrastructure Service Delivery Manager

Location: El Segundo CA (Onsite)

Job Type: Full Time

Required Experience: 12 Years

Skills / Role & Responsibilities:

Act as a Single Point of Contact for customer

Strong understanding of overall Infra landscape

Overall program strategy and alignment with business objectives

Strong understanding of Infrastructure components computes and storage

Experience in using project management tools

Developing & Implementing strategies/IT infra processes which can help with optimized and productive IT Infra

Ensure resolution of critical/escalated issues within the required Service Level Agreement.

Ensure Business Continuation Plan (BCP) for the projects

Work with team to refine and create related policies procedures and best practices

Communicate effectively within the teams as well as to executives and business stakeholders

Excellent communication and presentation skills

Able to collaborate across multiple interfacing teams

Act as a delivery point of contact for multiple customers if required

Defining project work scope schedules budgets priorities and ensure project resources are optimized

Establish and takes necessary action to minimize project risk with periodic progress updates

Tracking deliverables according to the project plan/expectations.

Vendor coordination technical coordination across the teams

Ensure resolution of critical/escalated issues within the required Service Level Agreement.

Keep the team focused productive and motivated

Work with team to refine and create related policies procedures and best practices

Keep track of all open positions and work with recruitment/support teams to onboard resources accordingly

Set employee objectives monitor and evaluate performance and provide feedback and mentoring

Job Tags

Full time,

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