Title: IT Infrastructure Service Delivery Manager
Location: El Segundo CA (Onsite)
Job Type: Full Time
Required Experience: 12 Years
Skills / Role & Responsibilities:
Act as a Single Point of Contact for customer
Strong understanding of overall Infra landscape
Overall program strategy and alignment with business objectives
Strong understanding of Infrastructure components computes and storage
Experience in using project management tools
Developing & Implementing strategies/IT infra processes which can help with optimized and productive IT Infra
Ensure resolution of critical/escalated issues within the required Service Level Agreement.
Ensure Business Continuation Plan (BCP) for the projects
Work with team to refine and create related policies procedures and best practices
Communicate effectively within the teams as well as to executives and business stakeholders
Excellent communication and presentation skills
Able to collaborate across multiple interfacing teams
Act as a delivery point of contact for multiple customers if required
Defining project work scope schedules budgets priorities and ensure project resources are optimized
Establish and takes necessary action to minimize project risk with periodic progress updates
Tracking deliverables according to the project plan/expectations.
Vendor coordination technical coordination across the teams
Ensure resolution of critical/escalated issues within the required Service Level Agreement.
Keep the team focused productive and motivated
Work with team to refine and create related policies procedures and best practices
Keep track of all open positions and work with recruitment/support teams to onboard resources accordingly
Set employee objectives monitor and evaluate performance and provide feedback and mentoring
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