Job Description

Title

: IT Service Delivery Manager (Individual Contributor)
Location: Northeast Region (Hybrid)
Schedule: 1-2 days a week on site

Description:
We are seeking an IT Service Delivery Manager to oversee and manage service delivery improvements across the organization. This role involves administration and optimization of IT asset management tools, ensuring efficient lifecycle management of endpoint devices, and leading service delivery initiatives. The ideal candidate will have experience with IT service management platforms, strong organizational skills, and the ability to collaborate across teams to drive operational efficiency.

Required Skills:
Experience in IT operations, project management, or business system analysis.
Proficiency in IT asset management platforms and related administration.
Strong ability to develop and implement service delivery roadmaps.
Experience managing vendor relationships and procurement processes.
Knowledge of IT service management best practices and frameworks.
Strong communication skills for both technical and non-technical stakeholders.
Ability to manage multiple priorities and maintain accurate tracking records.

Desired Skills:
Certifications in IT asset management or IT service management platforms.
Experience working with geographically dispersed and matrixed teams.
Familiarity with Agile methodologies and project tracking tools.
Strong problem-solving and critical-thinking capabilities.
Ability to adapt to new technologies and process improvements.

Employment Type:
Perm/ Full-Time

Compensation:
Pay range: $85K-110k per year

Benefits:
• Company has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.
• Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.
• Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.
• Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)

Reach out to chandni.arora@itmmi.com to find out more.

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Job Tags

Permanent employment, Full time, Flexible hours, 2 days per week, 1 day per week,

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