**This is a full-time 1099 contractor role payable at $28 per hour**
We are seeking a customer-focused and team-oriented IT Service Point / Tech Bar Support Technician to join our onsite support team in an enterprise manufacturing environment. This role is the first point of contact for end users seeking technical assistance and is responsible for delivering high-quality, face-to-face IT support through walk-up service interactions.
You will assist users by diagnosing and resolving technical issues, creating and managing support tickets, and escalating when necessary — all while ensuring a positive customer experience.
Key Responsibilities
Serve as the first line of support for customer walk-up requests at the IT Service Point / Tech Bar.
Create, track, and resolve IT support tickets in alignment with service level expectations.
Provide initial diagnosis and resolution for hardware, software, and account-related issues.
Collaborate with IT team members to resolve complex incidents or escalate them as appropriate.
Maintain a strong focus on customer service, including professional communication and issue de-escalation.
Adapt to evolving customer requirements and support priorities in a fast-paced environment.
Technical Environment & Requirements
Enterprise Manufacturing Environment.
Strong customer service and interpersonal communication skills are essential.
Prior technical support experience is a plus, but technical training will be provided on the job.
Preferred Skills and Experience
Technical Skills (Nice to Have):
ServiceNow
SCCM
Active Directory
Microsoft 365
Professional Experience:
Customer service and end-user support.
De-escalation techniques and problem-solving under pressure.
Collaborative teamwork in technical or customer-facing environments.
Previous experience in IT or manufacturing is a plus.
Working Conditions
Onsite position; remote work is not available.
Team-based environment with collaborative problem-solving.
Local candidate availability is not required for this role.
Qualifications
No formal certifications required.
Customer service background and a strong willingness to learn.
IT or manufacturing experience is preferred but not mandatory.
Pay: $28 per hour
Shift - 7:30 AM - 4:30 PM - M -F
Immediate start pending successful interview and relevant checks
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