Job Description

IT Technical Support Analyst:

Even technology companies need tech support. You know, someone to keep things running smoothly - both behind-the-scenes and customer facing. This is where you come in. The backbone to our backbone. LTO is looking for a motivated Analyst to provide high value services to our customers adding value and efficiency in their use of technology. We find the right solutions and enable high performance.

At Accenture we’ve created amazing spaces called Solution Bars where customers can find a team of IT support advisors - a one stop shop to find the answers you are looking for.
We envision, advise, fix, train, create, innovate, and collaborate with hyper speed and scale. The driving force behind it all? Our people.

A day in the life.

• Our team environment consists of a walk-up Tech Bar and virtual support across North America offering high value services.
• Working with a team of motivated and engaged super technologists, driving high performance and morale.
• Support in areas of incidents, and high value services with a focus on customer experience
• Building authentic, positive, trust-based relationships with all key-stakeholders
• Become the Technology Services customer champion in all respects to deliver customer excellence.
• Proactively seeking opportunities to meet or exceed the quality and consistency of service delivery for our customers, escalating only when necessary.
• Supporting projects and initiatives that impact large groups of people across the US.
• Your journey at Accenture is premised on continually learning and growing - technically, personally and professionally.
• Embracing, supporting and cultivating the diversity that knits our teams together. We are powered by our diversity.

Does this describe you:

• Be positive, engaging with a strong passion for customer and technology excellence
• Have a love for innovation, driving change and a challenge
• You have a passion and experience collaborating and relationship building
• You have a desire to lead projects and initiatives that impact large groups of people across the US

About our environment

• 85% Windows based machines including Dell, HP and Lenovo
• MS Suite of apps including O365, Teams, Sharepoint, Outlook
• Surface hubs, Cyviz, Microsoft Teams Rooms
• ServiceNow ticket tracking

This is onsite at the Arlington Corporate office

What You'll Need:

• Minimum 1+ year experience as a desktop support professional in a predominately Windows environment
• Minimum 1+ year experience working with an enterprise ticketing system and asset tracking system
• Minimum 1+ year experience working with customers face to face
• High School Diploma or GED

Like What You See? If we just described you, please continue on to our application process and tell us more about yourself. We look forward to getting to know you better soon!

Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.

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