You love diving deep into data and transforming insights into impactful solutions—this is the team for you.
As an Natural Language Processing Scientist within the Consumer Feedback Operations unit, you will play a pivotal role in transforming customer feedback into actionable insights. Your expertise will be crucial in analyzing complaints to identify areas for improvement across Consumer and Community Banking (CCB) Lines of Business. You will contribute to the Elevated Theme Program by utilizing machine learning models to detect complaints aligned with regulatory themes, investigating potential system, process, or policy issues.
Additionally, you will engage in the Enhanced Root Cause program, employing methods to uncover the true root causes of complaints and provide strategic recommendations. Collaborating with the AI/ML team, you will tackle complex, data-intensive projects that significantly impact the business, developing next-gen data science solutions for real-time inference and decision-making. Your work will enhance the customer experience and strengthen the Chase brand by addressing fundamental issues leading to customer complaints.
Job Responsibilities
Required Qualifications, Capabilities, and Skills
Preferred Qualifications, Capabilities, and Skills
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
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