Live Chat Agent Job at The Call Firm, LLC, Avondale Estates, GA

T0NSb3RKV0hzVmxLaGx6NWdnRDFpOXNVS2c9PQ==
  • The Call Firm, LLC
  • Avondale Estates, GA

Job Description

We are looking for a motivated, friendly, and solution-oriented Remote Live Chat Agent to join our customer service team. As a Live Chat Agent, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent service via live chat. This role requires excellent communication skills, a customer-first mindset, and the ability to work efficiently in a fast-paced environment.

Responsibilities:
-Provide prompt, accurate, and friendly customer service through live chat.
-Assist customers with product inquiries, troubleshooting, and resolving issues in real-time.
-Identify and escalate complex issues to higher-level support when necessary.
-Maintain and update customer records and account details in the system.
-Collaborate with other team members and departments to provide solutions.
-Stay up-to-date with product knowledge and FAQs to ensure high-quality support.
-Maintain a positive, empathetic, and professional attitude toward customers.
-Meet or exceed established performance goals, such as response time and resolution time.
-Help create and improve customer service processes and FAQs.

Key Skills:
-Excellent Communication Skills: Strong written communication skills with a professional, friendly tone.
-Problem-Solving: Ability to quickly assess customer issues and provide accurate solutions.
-Multitasking: Handle multiple chats simultaneously while providing quality customer service.
-Time Management: Respond to inquiries efficiently and meet performance metrics.
-Customer-Oriented: Focused on delivering a positive customer experience.
-Technical Proficiency: Comfortable using live chat platforms, CRMs, and other customer service tools.
-Attention to Detail: Ensure that customer information is recorded accurately and consistently.
-Adaptability: Ability to adjust to changing customer demands and company processes.
-Patience and Empathy: Ability to handle difficult customer interactions with professionalism.

Benefit:
401(k)
AD&D insurance
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid sick time
Paid time off
Referral program
Vision insurance
Wellness program
Employment Type: Full-Time
Salary: $ 18.00 25.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Dataquad Inc

Remote Virtual Assistant Job at Dataquad Inc

 ...per hour Location: 100% Remote (U.S.based) Position Overview DataQuadInc. is looking for a proactive, techsavvy RemoteVirtual Assistant to keep our datadriven team organized and running smoothly. Youll handle scheduling, inbox management, light research, and... 

American Transfer

Farm Hand - General Farm Worker Job at American Transfer

 ...Operate grain cart in a professional manner Haul grain to various elevators as well as home farm Transport cattle via pickup truck and gooseneck livestock trailer. Operate machinery in a safe and efficient manner: from skid steers to quad tracks. Conduct... 

Allied Universal

Security Site Supervisor - Unarmed Job at Allied Universal

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of...  ...a **Security Site Supervisor** .**Security Site Supervisor - Unarmed****Site Location: Huntsville, Alabama****Starting Base Pay: $... 

Sodexo

Dietitian Nutritionist I Job at Sodexo

 ...Grow your career with a team that shares your desire to make a difference! Sodexo is seeking a full time Inpatient Registered Dietitian to come join their dynamic team at HCA Houston Healthcare Kingwood located in Kingwood, Texas. HCA Houston Healthcare- Kingwood is... 

Amazon Kindle Writers Wanted

Self-Publishing Assistant - Entry-Level Role Using AI Tools, No Degree Required Job at Amazon Kindle Writers Wanted

 ...Self-Publishing Assistant Entry-Level Role Using AI Tools, No Degree Required Position Summary A remote-first digital publishing team is hiring Self-Publishing Assistants to help produce nonfiction Kindle books using AI-supported workflows and structured content...