Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.
Are you technically savvy? Would you enjoy a career that directly keeps our nation safe and secure? Can you thrive in a highly structured environment while working with some of the most cutting-edge technologies? If so, General Dynamics Information Technology has an exciting opportunity for you.
GDIT is seeking highly motivated individuals to join our rapidly growing team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.
RESPONSIBILITIES
A day in the life of a Help Desk Technician III with GDIT includes:
KNOWLEDGE, SKILLS, ABILITIES:
General experience:
Specialized experience:
WHAT WE ARE LOOKING FOR
You MUST have:
We PREFER you have:
#CharlestonHelpDesk #TSSCE
Years of Experience
3 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
None
Citizenship
U.S. Citizenship Required
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