Job Description

Job Description

SUMMARY

Office Team Members are an integral part of Havertys’ outstanding customer experience in our retail locations by being customer focused and working as a team. Office Coordinators support store operations by supervising the Guest Service Office. They process customer sales, process payment transactions, answer phones, schedule deliveries, handle HR/Payroll duties, and Accounts Payable functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Must be able to perform all functions defined for the Office Supervisor and Office Assistant (see job descriptions)
• Supervises and performs all functions in the Guest Services Office
• Ensures the Guest Services Office is staffed sufficiently at all times 
• Communicates and trains any changes to company policy and procedures for the Guest Services Office 
• Performs regular audits of the store operations as stated in the Quarterly Audit Checklist for one or more locations
• Processes AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc. 
• May assist manager with inventory 
• May make or ensure bank deposits are made daily by management 
• Maintains office supplies and office machines
• Handles customer complaints, initiates, and follows up on, existing customer service tickets 
• Creates and processes employee sales 

Job Requirements

May also do HR/Payroll: 

• Maintains all personnel information including processing I-9 verifications. 
• Responsible for all new employee orientations 
• Processes bi-weekly, semi-monthly and sales payroll 
• Reviews the payroll verification reports with Market Manager 
• Answers general questions regarding employee benefits and pay
• Maintains and approves time records for hourly team members.
• Ensures time cards are submitted for approval. 
• Assists with performance reviews and discipline for all Team Members 
• Responsible for communicating information from the Home Office regarding payroll, benefits and company policies 
• Responsible for ensuring the HR posters are current and accounted for
• Responsible for ensuring OSHA logs and postings are current
• Responsible for maintaining the HAZCOM book and any applicable updates and training needed

REQUIREMENTS

Education and/or Experience

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Other Qualifications

• One year experience in an office environment preferred
• One year experience in a customer service role
• Microsoft Word, Excel and O365 experience preferred
• Strong math skills
• Excellent communication and customer service skills 
• Ability to multi-task
• Highly organized
• Must be able to follow oral and written instructions
• Must be able to work independently while using discretion 

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his/her supervisor.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

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