Online Customer Service Trainee - Spanish Speaking Job at Veracity Insurance, Pleasant Grove, UT

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  • Veracity Insurance
  • Pleasant Grove, UT

Job Description

About Veracity

At Veracity Insurance Solutions we are an MGA (Managing General Agent), as an MGA we sell policies directly to consumers. We are a company that from the top down delivers a world-class customer experience while living the work-hard-play-hard model that promotes a strong work-life balance. With our company, you will benefit from a great company culture, as we pride ourselves on supporting and developing each individual on our team.

We’re growing fast, and we want you to be a part of it. We are currently looking for a self-motivated, flexible, team player to join our VUE (Veracity Underwriting Experience) Team as a work-from-home CSR (Customer Service Representative.)

As a CSR your primary role will be to provide world-class customer experience to each of our customers through inbound phone calls. This is not a call center job! We are an insurance agency that handles inbound customer inquiries about our policies and helps customers troubleshoot.

We’re growing, and we want you to be a part of it. We are currently looking for an experienced remote  Customer Service Agent: Spanish Speaking  to join our team. This is a remote role.

What’s In It for You?

  • We pay for your time and materials to obtain and maintain your Property and Casualty License
  • Paid holidays
  • 160 hours of PTO (sick or vacation) plus 2 floating holidays per year
  • 401(k) with a company match plan
  • Health/dental/vision plans
  • Free mental health resources
  • and more.

Essential Functions

  • Obtain and maintain your Property and Casualty License
  • Work independently, take initiative, and work with little supervision
  • Maintain regular and timely attendance
  • Ability to make decisions, problem solve, and hold to an ethical standard
  • Ability to manage individual stress/composure
  • Other duties as assigned

Requirements

  • High School Diploma
  • Designated Space and Internet Capability to Work from Home
  • Able to Pass a Background Check
  • Extensive Microsoft Office or G-Suite Experience
  • 2 Years of Customer Service Experience

Why Veracity?
Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:

  • Engage in groundbreaking projects that are reshaping the insurance landscape.
  • Collaborate with a group of dedicated, like-minded professionals.
  • Experience a culture that prioritizes growth and development.
Perks:
  • Health, dental, and vision plans.
  • Amazing work-life balance with 4 weeks of Paid Time Off.
  • 9 Paid Company Holidays with 2 floating holidays.
  • 401K Programs with employer match.
  • Personal assistant programs for support in a healthy personal and work life.
Pay during training: $18.00
Post Training: $21.00

 

Job Tags

Holiday work, Full time, Traineeship, Remote job, Flexible hours,

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