Overnight Customer Service Representative ( Part Time ) Job at Capital Management Services, East Palestine, OH

T0Nac3NwT010VnhQZzF6NmdRSDJnZEViS2c9PQ==
  • Capital Management Services
  • East Palestine, OH

Job Description

Overnight Customer Service Representative ( Part Time ) Location Remote in East Palestine, OH :

The position is licensed only for residents of Pennsylvania, Ohio, and West Virginia.

Capital Management Services has an exciting opportunity for Overnight Lost/Stolen Customer Service Positions!

We are currently seeking candidates with strong customer service skills to join our growing team of overnight, weekend, and holiday lost/stolen customer service agents.

We are especially interested in candidates with a background in any field requiring customer outreach such as phone customer service, collections, telemarketing, and sales interested in a Work From Home position. This role is performing Lost/Stolen Customer Service for a large banking institution. Candidates with other forms of Customer Service experience who are looking to "break into" the remote call center environment are also encouraged to apply.

Both the training and the position are 100% fully remote, and are looking for candidates to perform the following functions on a daily basis:

  • File Disputes: Customers who call in suspecting fraud on their account must file a dispute for the charges, and must have their debit card shut down for safety.
  • Express Empathy: Potential bank account fraud is serious, and scary for customers. The agent must be able to maintain an empathetic and professional tone throughout all calls.
  • Off-Hours Availability: This job is 100% Nights, 100% Weekends, and 100% Holidays. This is not a traditional 9 to 5, and no traditional hours exist except for holidays.

Requirements:

  • High school diploma or equivalent (GED) required, Associates Degree Preferred.
  • Must be 18 years of age or older.
  • Background Check Required.
  • Excellent communication skills.
  • Ability to use WIRED High-Speed Internet Connection with a minimum of 50 Mbps (No Wifi). We provide equipment, but wireless internet is not permitted.
  • Android (OS 8.0 or higher) or iPhone (iOS 13 or higher) Smartphone.
  • Ability to problem solve

Training is scheduled to start on March 15th, 2024

Regular Schedule after training will be TBD. It will be part time hours.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • Evening shift
  • Holidays
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Bonus pay

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 3 years (Required)
  • PC or Laptop: 3 years (Required)

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Overnight shift

Weekly day range:

  • Every weekend

Work setting:

  • Remote

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: Remote

Job Tags

Hourly pay, Full time, Part time, Remote work, Work from home, Shift work, Weekend work, Afternoon shift,

Similar Jobs

Stanford University (US)

Biomedical Cloud Engineer Job at Stanford University (US)

 ...The Stanford Center for Genomics and Personalized Medicine (SCGPM) has an exciting opportunity available for a motivated Biomedical Cloud Engineer to create innovative data architectures that will automate the process of turning big genomic data into biomedical insights... 

Boggs Recruiting

Inventory Specialist Job at Boggs Recruiting

 ...connecting top talent with reputable companies across various industries. We are currently seeking a highly organized and detail-oriented Inventory Specialist. Position Overview: As the parts inventory specialist, you will play a critical role in managing and... 

Keeper Security, Inc.

Communications Intern Job at Keeper Security, Inc.

 ...Keeper is hiring a bright and talented Communications Intern to assist Keepers Global Communications team this Spring/Summer. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. Keepers cybersecurity... 

Eleni's NYC

Server Job at Eleni's NYC

 ...Eleni's philosphy on hospitality seeks to marry quality and consistency of service and food; with the organic and simple nature of the Greek household. Our commitment to our neighboorhood and our guests stands above all as we format traditional Greek food and elevated... 

AAA USA

Aircraft Mechanic Job at AAA USA

 ...WE'RE HIRING AIRCRAFT MECHANICS IN MULTIPLE LOCATIONS! Are you passionate about aviation and skilled in aircraft maintenance? Join our team as an Aircraft Mechanic and take your career to new heights! Locations: Florida Connecticut Alabama Texas Louisiana...