Job Description

About the role

Join The Gainey Agency as an Inside Sales Representative working in a 100% virtual, remote capacity. In this role you will deliver client-focused service, identify appropriate life insurance and related financial solutions, and support policy servicing activities while contributing to team sales performance.

Key responsibilities

• Conduct inbound and outbound client outreach to assess needs and present suitable insurance products.
• Guide clients through product selection, policy details, and underwriting requirements with clear, accurate information.
• Support policy maintenance tasks, including processing endorsements, updates, and basic claims assistance while maintaining accurate records.
• Develop and maintain long-term client relationships founded on trust, responsiveness, and professional service.
• Document client interactions and outcomes in the CRM and follow established compliance procedures.
• Collaborate with colleagues to refine sales strategies, share best practices, and meet team goals.
• Participate in ongoing training to stay current on products, regulations, and market trends.

Minimum qualifications

• U.S. residency (required) and the ability to work remotely within the United States.
• At least 18 years of age and able to pass a background check.
• Active life insurance license preferred; willingness to obtain required licenses (assistance provided) is acceptable.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Comfortable working in a fast-paced, target-driven environment and adaptable to change.
• Proficient with standard business technology (phone systems, video conferencing, CRM software) and able to maintain accurate digital records.

Preferred experience

• Previous sales or insurance customer service experience.
• Familiarity with CRM tools and remote sales processes.

What we offer

• Competitive compensation with commission and performance-based bonus opportunities.
• Fully remote, flexible work arrangement.
• Access to TCPA-compliant lead resources through our internal marketing team (available for purchase).
• Ongoing training, mentorship, and a clear path for professional growth and advancement.
• A supportive team culture focused on client outcomes and sustainable business development.

Commitment to inclusion

The Gainey Agency values diverse perspectives and is committed to creating an inclusive work environment where all employees are treated with respect. We seek candidates who are focused on professional integrity and delivering quality service to clients.

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