Repair Liaison Job at James Free Jewelers, Dayton, OH

T1NocnRacU90MUZJZ0YzN2hBNzBoOXNjS2c9PQ==
  • James Free Jewelers
  • Dayton, OH

Job Description

REPAIR SERVICE COORDINATOR 

The Repair Service Coordinator is an integral part of our service team. This position is responsible for serving as the primary contact between the customer and the repair departments to ensure every detail regarding any repair request is documented and communicated accurately. This position involves a great deal of customer contact and requires strong attention to detail and organization skills. This position is also responsible for ongoing communication with the customer regarding their repair. Customer relation skills should exude confidence and sincere understanding and care.

 

KEY FUNCTIONS AND RESPONSIBILITIES:

  • Work directly with customers to process incoming jewelry, watches, and other repair items.
  • Assist customers with the pick-up and sale of repaired jewelry.
  • Maintain contact with customers throughout repair process and notify them when their repair is completed.
  • Advise customers on all incoming jewelry and watch repairs and document key data including condition, features, item descriptions, etc.
  • Field incoming inquiries from customers via phone and email regarding repairs
  • Other duties as assigned


NECESSARY SKILLS, KNOWLEDGE AND BEHAVIORS:

  • Minimum two years of luxury retail experience preferred, ideally in jewelry and/or watch retail, with a demonstrated concern for customers and coworkers
  • Strong drive to exceed customer expectations and deliver exceptional experiences, coupled with an appreciation for the sentimental value of jewelry
  • Ability to work independently and efficiently in a fast-paced environment, with a willingness and eagerness to learn
  • High integrity and ethical standards, with the ability to balance conflicting priorities and strong interpersonal skills.


James Free Jewelers offers the following competitive benefits to employees who meet the necessary eligibility requirements:

  • Medical/Dental/Vision Insurance
  • 401K
  • Disability Insurance
  • Paid time off and holidays
  • Employee Purchase discounts
  • Life insurance

Job Tags

Holiday work, Full time,

Similar Jobs

Midway International, Inc.

Accountant / Purchasing & Logistics / Warehouse Front Desk Admin / Sales Specialist / Sales Assistant Job at Midway International, Inc.

Terms of employment Annual Salary See below for details Type of Work Full Time Type of Job Human Resources HR Generalist, Warehousing Warehouse Operator, Sales Other, Sales Assistant Location USA California Cerritos Benefits Bonus...

Zifo

Strategic Scientific Consultant Job at Zifo

 ...for relocation assistance** Zifo is looking for a Principal consultant with expertise in the Life Sciences, Pharmaceutical, and /or biotechnology...  ...life sciences industry ~ Prior experience in a lab setting focused on biology and chemistry ~ Hands-on bench-level... 

AllSearch Professional Staffing

Regional Sales Representative - Modular Building Construction - Base Salary to 80k/year - Windham, NH Job at AllSearch Professional Staffing

 ...Regional Sales Representative - Modular Building Construction - Base Salary to 80k/year - Windham, NH Our client, a well-established and innovative Modular Building Construction company, is currently seeking a Regional Sales Representative based out of their Windham... 

Music Ministry International

Catholic Music Director Musician Pianist Job at Music Ministry International

 ...The successful candidate for this position will be a 1099 contractor with Music Ministry International and be responsible for the following: Scope of Responsibilities. Serves as the Music Director and Musician for Beale AFB Catholic Service programs. These programs... 

The UPS Store Waxahachie #5780

Full-Time Center Associate Job at The UPS Store Waxahachie #5780

Description of the role:As a Full-Time Center Associate at The UPS Store Ennis #7788, you will be responsible for assisting customers with their shipping, printing, and business service needs. You will have the opportunity to work in a fast-paced environment and gain...