SUMMARY
The Resort Services Manager is responsible for maintaining and improving the guest experience across all Points of Sale including the Main Ticket Office, Rentals, Snowsports, and Mountain Adventure Park. This position oversees the day-to-day ticketing and service operations, communication systems, staffing, and training efforts to ensure all team members provide exceptional and consistent guest service. The Resort Services Manager is also responsible for basic product configuration and troubleshooting of point-of-sale and e-commerce platforms, acting as a liaison between the departments, IT, and Sales & Marketing. Success in this role requires advanced computer skills, attention to detail, excellent organizational skills, and the ability to navigate both technical systems and cross-functional collaboration.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
GENERAL ACCOUNTABILITIES
SUPERVISORY RESPONSIBILITIES
Manage 15-35 subordinate employees of the Resort Services Team. Responsible for the supervision, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
Bachelor's degree preferred; or 3–5 years of supervisory experience in a customer service, retail, or resort environment; or equivalent combination of education and experience. Strong computer skills required with prior experience with POS software such as Siriusware and E-commerce systems preferred.
SCHEDULE
The Resort Services Manager is a full-time position with a minimum of 40-45 hours per week. Hours vary based on season and business volumes. The typical schedule is 5 days a week, 8-9 hours a day, between the hours of 7am and 9pm. Weekends, holidays, and vacation weeks are included. During peak business volumes, functions, and special events, additional hours may be required.
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